Arpita Mishra

• Successfully managed and led two end-to-end projects as a consultant, heading a team of over 10 members to design and configure solutions for leading private-sector banks.
• Specialized in retail and corporate banking solutions, delivering impactful results in sales, onboarding, and servicing processes.
• Delivered compelling presentations to key stakeholders, including senior management, clients, and ensuring alignment with business objectives.
• Led Information Discovery Requirement (IDR) sessions at client sites in India and Dubai to identify process gaps, and optimize solutions.
• Authored critical project documentation, including Solution Documents, Functional Designs (FSD), Business Requirement Documents (BRD), Flow Diagrams, Release Notes, and Test Cases.
• Designed process flow diagrams and functional specifications using MS Visio, improving clarity and communication across teams.
• Created role-specific reports and dashboards, ensuring data accuracy, and actionable insights for decision-makers.

Corporate Banking Achievements:

1. Conducted gap analysis, business process mapping, and led requirements gathering sessions to optimize processes for corporate banking clients.

2. Designed and implemented a single prospect and opportunity process flow across multi-country units for new-to-bank and existing customers, streamlining operations.

3. Automated manual data entry, improving customer onboarding efficiency by 40% and reducing prospect conversion time.

4. Managed the Data Access Layer, Form Generation, and Business Approval workflows, ensuring compliance, and efficiency in a unified process.

5. Integrated external and internal systems using API connectivity, enabling seamless data uploads into core banking systems.

6. Enhanced user experience by developing dashboards and contributing to Kafka integration for real-time data streaming and analytics.

Retail Banking Achievements:

1. Managed end-to-end credit card journeys for both New to Bank and Existing to Bank customers, delivering seamless, user-centric experiences.

2. Led projects on Secured Credit Cards, Virtual Credit Cards, and other credit card products, aligning solutions with customer and business goals.

3. Designed and optimized digital journeys for end users and frontline systems for Relationship Managers, improving operational efficiency and user engagement.

4. Integrated banking platforms with Loan Origination Systems (LOS) and external APIs, such as Aadhaar-PAN linkage, and BCIF, to enhance process efficiency and regulatory compliance.