Arpita Mukherjee

• Assist the Regional Project Head in managing multiple projects across the UK & Ireland region, ensuring effective execution and alignment with business objectives.
• Utilize Agile methodologies and the Scrum framework to manage project lifecycles, conduct sprint planning, and facilitate daily stand-ups and retrospective meetings.
• Track project milestones, maintain project schedules, and proactively identify risks, dependencies, and mitigation strategies.
• Monitor new marketing campaigns, track revenue growth impact, and ensure timely execution of strategic initiatives.
• Act as a liaison between internal stakeholders, leadership teams, cross-functional departments, and external partners to ensure alignment and transparency.
• Facilitate collaboration between operations, marketing, finance, IT, and guest experience teams, driving successful project execution.
• Prepare and deliver regular project updates, reports, and dashboards to senior leadership and regional management.
• Maintain and manage all project documentation, charters, and business requirements using Confluence and Microsoft Project to ensure consistency and accessibility.
• Implement JIRA for backlog management, sprint tracking, and real-time issue resolution across project teams.
• Establish best practices for document version control, workflow automation, and knowledge sharing.
• Develop and track customer experience KPIs, ensuring alignment with company standards and guest satisfaction goals.
• Analyse data-driven insights to optimize service delivery, guest engagement, and operational efficiencies.
• Work closely with the marketing team to monitor customer sentiment, online reviews, and overall brand perception.
• Coordinate with the IT team to oversee regular website updates, ensuring seamless user experience, functionality enhancements, and timely content refreshes.
• Work with digital marketing teams to integrate promotions, offers, and loyalty programs into the company’s web platforms.
• Track and report website performance metrics, identifying areas for improvement and innovation.
• Develop comprehensive reports on project progress, performance metrics, and key business outcomes.
• Utilize data visualization tools and project dashboards to present insights on revenue growth, marketing impact, and customer satisfaction trends.
• Continuously refine project tracking mechanisms to enhance efficiency and improve decision-making.

• Plan, and support product and project delivery managers using Agile and Waterfall frameworks.
• Coordinate cross-functional teams to ensure alignment and effective communication throughout the project lifecycle, while monitoring and managing scope changes.
• Manage and run Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, facilitating collaboration and continuous improvement among team members.
• Maintain JIRA/Microsoft Project for task tracking and project management, ensuring that all tasks are documented, prioritized, and assigned, while also monitoring progress against deadlines.
• Leverage the Scrum framework, including Scrum events and artifacts, to enhance team performance and deliver high-quality outcomes.
• Provide weekly status updates to Project Head, ensuring transparency and addressing any concerns proactively.
• Drive project management best practices to ensure successful project execution, including risk management, resource allocation, and oversight of project financials to achieve strategic goals.
• Collaborate with cross-functional internal stakeholders in marketing, tech, and product to execute central projects
• Work on user experience across all the projects - ensuring our customers have a superlative experience

· Understanding the current gaps and Business requirements which should be fulfilled with Digital initiatives.

· Identifying and mapping all digital initiatives as part of the Digital transformation journey for the Business.

· Breaking down all initiatives into Digital projects with clear deliverables, timelines and budgets.

· Aligning the top management and getting sign off on Deliverables, Budgets, Timelines and project priorities.

· Aligning with internal digital platform / IT teams for data requirements, reports and other requirements.

· Identifying external digital partners suitable for each project streams with the help of internal teams and management.

· Negotiation with external partners on cost, timelines and deliverables.
Managing deliverables and timelines with all stakeholders towards project completion.

· Regular communication and coordination with all stakeholders towards project deliverables and reports.

· Directly report to the CEO, Director of Program Management and Project Excellence, ensuring alignment of projects with the overall digital strategy and contributing to the digital transformation roadmap

• Develop and manage project plans, charters, and business requirement documents, defining objectives, scope, stakeholders, and benefits while ensuring effective scheduling and execution.
• Foster strong relationships with leaders, stakeholders, and teams, driving collaboration, effective communication, and proactive issue management while ensuring project transparency and alignment.
• Deliver regular status updates, proactively identify risks, assess launch readiness, and present project dashboards to stakeholders. Gather feedback, optimize business processes, and drive improvements for product and customer experience across regions.
• Support change management by ensuring end-user readiness through strategic planning, clear communication, training, and readiness assessments.
• Utilize Microsoft Visio, Draw.io, and Canva to design and optimize business processes, workflows, and operational efficiencies.
• Leverage Microsoft Teams and Webex to facilitate collaboration, drive effective communication, and ensure seamless coordination across teams.
• Act as client advocates by providing feedback to internal teams for continuous product and service improvements.

• Setting up and maintain shared documents, templates, and project details on team sites, ensuring they are current, while supporting Project Managers in populating tasks, milestones, and timelines for all projects.
• Facilitating and organising the preparation of documents for key meetings, such as Kick-Off, Quarterly Monitoring and Close-Out Meetings; attend project meetings as required, documenting actions, decisions and detailed minutes using Teams transcripts if necessary.
• Compiling and distributing meeting minutes and action plans; supporting in-flight projects with administrative tasks, including booking meetings, purchase order creation and related administrative tasks projects as time and budget allow.
• Maintaining the Master Project Portfolio Lists and Business Portfolio Review document; monitoring and responding to the project mailbox, distributing queries promptly and providing support to the Delivery Team as needed