Summary
Work History
Education
Skills
Interests
Timeline
Generic

Arpita Palit

Kolkata

Summary

My experience aligns well, if you consider me on my multiple work experiences. Just after completion of my graduation I was being hired by private institutions based on my skills on human interaction. So I couldn’t raise the number of degrees to enhance my curricular vitae. As I belong to a middle class family I took the opportunity to join private institutions to help my parents financially. I think I am very flexible and adaptive to learn new things. I amsure I will be able to contribute to the growth of the company as per my potential and previous experiences. In addition to my work experience in Customer service, HR ,RM, Accountant, I do have apassionto become an asset any company I work for, may it be through new ideas for company’sdevelopment or build strong relationships for the betterment of the company/Organization. I would much appreciate the opportunity to contribute to your ongoing growth and continuedsuccess. It will be an honor to work with your Company if selected and identify and developmystrengths at its best.

Work History

GSSA

Jet Airways Pvt Ltd
Agartala
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Identified issues, analyzed information and provided solutions to problems.

Call Center Agent

IBM DAKSH
KOLKATA
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted customers by answering questions and responding to inquiries.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Recommended products to customers, thoroughly explaining details.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Maintained and managed customer files and databases.

HR

Galaxy Group of Institute
Kolkata
  • Implemented behavioral performance management system to define expectations and identify areas for improvement.
  • Maintained documentation for facility compliance and employee health.
  • Led and directed work of [Number] HR team members and handled hiring, training and termination.
  • Managed integration, configuration and administration of HR systems.

Relationship Manager

Ayurvedic Company
Kolkata
  • Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Educated customers about [Product or Service] options and processed purchases.

HR Cum Aviation Faculty

D Rapid Career Group
Kolkata
  • Onboarded new temps by entering employee information into systems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Used Microsoft Word and other software tools to create documents and other communications.

CSE

Spicejet Pvt Ltd
Kolkata
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed and maintained courteous and effective working relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained energy and enthusiasm in fast-paced environment.

Trainee for Cabin Crew

Indigo
New Delhi

HR Cum Aviation Faculty

National Institute Of Professionals
Agartala
  • Onboarded new temps by entering employee information into systems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in team-building activities to enhance working relationships.

Accountant Cum Cashier

Rodic Consultant
Agartala
  • Participated in team-building activities to enhance working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Improved operations through consistent hard work and dedication.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Monitored company inventory to keep stock levels and databases updated.
  • Conducted research, gathered information from multiple sources and presented results.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.

HR Assistant

Delhi Public World School
Agartala
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated itineraries and scheduled appointments for human resources staff.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Answered and redirected incoming phone calls for office.
  • Posted positions through approved recruitment channels.

Office Assistant

NHIDCL RO
Agartala
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Developed presentations and generated reports to facilitate office operations.
  • Prepared meeting rooms and materials and recorded important information.
  • Executed record filing system to improve document organization and management.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Developed correspondence letters, memos and emails.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Secured essential information and determined logistics to coordinate meetings and travel.
  • Streamlined document processing to improve traceability.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Education

Holy Cross School
Agartala

Hindi Higher Secondary School
Agartala

Ramthakur College(Tripura University)
Agartala

SBES
Computer Degree

Skills

Decision-Making

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Interests

Listening to music,Spending time with my kid,Sing,Draw,Dance

Timeline

GSSA

Jet Airways Pvt Ltd

Call Center Agent

IBM DAKSH

HR

Galaxy Group of Institute

Relationship Manager

Ayurvedic Company

HR Cum Aviation Faculty

D Rapid Career Group

CSE

Spicejet Pvt Ltd

Trainee for Cabin Crew

Indigo

HR Cum Aviation Faculty

National Institute Of Professionals

Accountant Cum Cashier

Rodic Consultant

HR Assistant

Delhi Public World School

Office Assistant

NHIDCL RO

Holy Cross School

Hindi Higher Secondary School

Ramthakur College(Tripura University)

SBES

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Arpita Palit