Arpita Panda
BANKER
BANGALORE
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and financial product knowledge at Hdfc Bank to enhance KYC compliance and customer service. My expertise in AML compliance and ability to foster long-lasting relationships resulted in significant risk mitigation and customer satisfaction improvements.
Overview
8
8
years of professional experience
2
2
Languages
Work History
PERSONAL BANKER
HDFC Bank
02.2023 - Current
- Complete KYC onboarding for the new and pre-existing accounts and verify their identities ..
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Cross-sold bank products and services to meet customer needs and provide options.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Manager of Business Development and Sales
Kare Prosthetics And Orthotics
09.2022 - 01.2023
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented CRM tools that improved the tracking of leads and prospects, ensuring better engagement throughout the sales process.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
Senior Prosthetist and Orthotist
Bionic Prosthetics & Orthotics
02.2019 - 04.2022
- Developed strategic partnerships with key industry influencers to expand brand reach.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Teamed with advertising agencies and outside consultants to develop strategic marketing plans.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Managed cross-functional teams to successfully execute product launches and promotional events.
Associate
Ottobock Healthcare
01.2016 - 01.2017
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Managed customer relations through communication and helpful interactions.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Prosthetics And Orthotics - Prosthetics
National Instituite of Rehabilation Services
Bhubaneswar 04.2001 -
Intermediate - Intermediate
IRODOV COLLEGE OF SCIENCE
BHUBANESWAR 04.2001 -
High School Diploma -
St Joseph High School
Bhubaneswar 04.2001 -
Skills
Document Review
Anti-Money Laundering
Due diligence
Customer Identification
AML Compliance
Account verification
Enhanced Due Diligence
Problem-Solving
Relationship Building
Positive Attitude
Timeline
PERSONAL BANKER
HDFC Bank
02.2023 - Current
Manager of Business Development and Sales
Kare Prosthetics And Orthotics
09.2022 - 01.2023
Senior Prosthetist and Orthotist
Bionic Prosthetics & Orthotics
02.2019 - 04.2022
Associate
Ottobock Healthcare
01.2016 - 01.2017
Prosthetics And Orthotics - Prosthetics
National Instituite of Rehabilation Services
04.2001 -
Intermediate - Intermediate
IRODOV COLLEGE OF SCIENCE
04.2001 -
High School Diploma -
St Joseph High School
04.2001 -