ARPITA RAY
Marketing& Operation Profession
Kolkata
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience Marketing & Admin Profesional with over 3 years of experience in service Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Edtech Associate
Globiva Services Pvt Ltd
Kolkata
07.2020 - 11.2020
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
V Care Processing (P) Ltd
Pune
08.2009 - 02.2010
Tele Caller Executive
Frankfinn Institute of Air Hostess Training
Pune
10.2008 - 06.2009
- Interacting with customers either by telephone or electronically
- Making outgoing calls as well as handling incoming calls aware about Telesales /telecommuting
- Generating leads for sales team
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Customer Care Executive
01.2006 - 01.2007
- Receiving & understanding Customer's complaint, Coordinating with operation team for attending timely complaint and rectification, Analysis, improvement,
- Coordinating with Operations team for attending timely complain
- Academic
- Qualifications Incomplete 3yr in B.Com Examination in current year, from Pune
- University
- Passed Higher Secondary Examination, in the year 2008, 09, from
- Maharashtra Council for Higher Secondary Education
- Passed SSC Examination, in the year, from Maharashtra Board of Secondary Education.
Education
BBA -
Hindustan Antibiotics School
Pune 03.2009 - 06.2012
Skills
Softwareundefined
Timeline
Edtech Associate
Globiva Services Pvt Ltd
07.2020 - 11.2020
V Care Processing (P) Ltd
08.2009 - 02.2010
BBA -
Hindustan Antibiotics School
03.2009 - 06.2012
Tele Caller Executive
Frankfinn Institute of Air Hostess Training
10.2008 - 06.2009
Customer Care Executive
01.2006 - 01.2007
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