Arpita Roy
Management Hospitality
PD-68 Arjunpur Pachim Para Baguihati, Kolkata
Summary
Results-driven Store Manager with expertise in operations management, staff supervision, and customer relations. Proven track record in streamlining processes and enhancing service quality to drive operational efficiency.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Store Manager of Operations
Pradhan Mantri Jana Oisadhi
03.2024 - 03.2025
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed training programs for staff, improving operational efficiency and service quality.
Assistant Manager
Techno India Dama Health Care
01.2022 - 02.2024
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Led initiatives to enhance customer service quality, resulting in increased client satisfaction.
- Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
- Streamlined reporting processes by implementing new software tools, improving data accuracy and accessibility.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised daily operations to ensure efficiency and adherence to procedures.
- Developed and implemented training programs for new team members, enhancing onboarding process.
Assistant Manager
B.A Exim PVT.LTD
06.2019 - 12.2021
- Supervised daily operations to ensure efficiency and adherence to procedures.
- Developed and implemented training programs for new team members, enhancing onboarding process.
Store Manager
Dhulaiwala
10.2018 - 05.2019
- Led daily store operations to ensure optimal customer service and inventory management.
- Trained and mentored staff in sales techniques and product knowledge to enhance team performance.
Receptionist
Restaurant Technologies Inc.
02.2017 - 09.2018
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated reservations and maintained accurate booking records using scheduling software.
Education
Bachelor of Arts - Bengali Honours
Maharaja Manindra Chandra College
Kolkata, India 04.2001 -
Skills
Computer skills
Performance appraisals
Health and safety
Employee training
Customer relations
Goals and performance
Cash management
Store opening and closing
Operations management
Staff management
Staff supervision
Traveling ,Song Listening And Hidden Place Of Food Discover
Traveling becomes an art from when paired with the right road trip soundtrack and the hunt for secret, local eateries tucked away from the main tourist paths. Finding these hidden culinary spots turns a simple journey into a rich sensory adventure.
I enjoy all types of food, including different styles of street food from varieties city.
I enjoy varieties types of music, Including lo-fi soft melodies, Sad and romantic song, And classical music.
Timeline
Store Manager of Operations
Pradhan Mantri Jana Oisadhi
03.2024 - 03.2025
Assistant Manager
Techno India Dama Health Care
01.2022 - 02.2024
Assistant Manager
B.A Exim PVT.LTD
06.2019 - 12.2021
Store Manager
Dhulaiwala
10.2018 - 05.2019
Receptionist
Restaurant Technologies Inc.
02.2017 - 09.2018
Bachelor of Arts - Bengali Honours
Maharaja Manindra Chandra College
04.2001 -