ARPITA SHAH

Accounts Payable :

• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Reconciled bank accounts to verify accuracy of cash records.
• Registered transactions and data on accounting database to track history and safeguard information.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to customer concerns and questions on daily basis.
• Suggested process improvements to invoice procedures to streamline workflow.
• Handled expense management for employees across multiple locations as needed.
• Collaborated effectively with colleagues within the Team/Business Units to ensure goals and objectives were met and delivered.
• Helped in streamlining and transition of the billing process from US to India. My work in the billing team was appreciated by my US stakeholder.
• Periodic data element updates and audits to guarantee accuracy and timeliness.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.

Claims Analytics:

• Analysis of all Financial, executive, and professional and Cyber risks Global claims files. The claims files were used to analyze the claim and interpret/evaluate information across several businesses.
• The analysis was done on various below factors: i) what has happened ii) the area of the insured’s business that the claim arose from iii) who was claiming against the insured and the relationship with insured v) the root cause of the claim and how it could have been mitigated vi) how the claim was resolved and any coverage issues vii) estimated and actual costs, insured and uninsured.
• Handled research and analyzed big financial industry losses around the world.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Successfully helped in the transition of the process as it was new process setting up in India.
• Conducted team-wide Knowledge Sharing sessions.
• Prepared and assisted in the preparation of monthly capacity usage and productivity measures.
• Managed a variety of projects, including the huddle dashboard, utilization, productivity, and time-tracking reports.
• Created a standard operating procedure for the process, which is reviewed on a regular basis.
• Deadlines were met, and the team was motivated to do so.
• Process Overview meetings with guests or in any other setting.
• Processed 1099s and other year-end reports to remain in compliance with state and federal laws.

U.K Insurance Operations (Car, Home & Pet Insurance Service Provider)

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Resolved complaints to satisfy customers and encourage future transactions.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Prioritized customer service requests in order of urgency to promptly resolve critical issues.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Recorded customer interactions, inquiries and comments in customer service database for traceability.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed in-depth understanding of product features and services to offer comprehensive support.

U.S HR Operations

• Organized new employee orientation schedules for new hires.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Conducted Onboarding activities of new hire which starts from sending offer letter to candidate, move to Hire status, tracing of documents, following up with the candidate to complete the Onboarding tasks, completing background screening and ends by confirming candidate has joined the organization.
• Ensure proper notification, escalation and follow up in done if any issue is raised by the candidate regarding the joining formalities.
• Processed new hire paperwork and documents.
• Completed student/intern payroll accurately and timely to meet expectations.