Arpita Singh
Scrum Master
New Delhi
Summary
Dynamic Scrum Master with a proven track record at Fidelity International, adept at enhancing team efficiency through Agile methodologies and continuous improvement initiatives. Skilled in user story creation and retrospective analysis, I foster collaboration and communication, leading to successful project deliveries and increased customer satisfaction.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Scrum Master
Fidelity International
04.2024 - Current
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Led sprint reviews and planning meetings to promote full team engagement.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Worked to provide continuous improvement for product development lifecycle.
- Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
- Negotiated and managed project budgets to meet goals.
Senior Developer
Fidelity International
03.2022 - 04.2024
- Ability to manage quality and productivity through continuous improvement projects and variation management.
- Leads initiatives from ideas to reality. Spot areas for improvement, recommend changes to existing processes, and agree on a plan of execution with the process owner.
- Managed client and business escalations, handling them through resolution. Conducted structured, regular 1:1s with scrum team members to review client/business priorities, projects, performance objectives, and goals.
- Prepare and present weekly, monthly, and quarterly status reports to leadership.
- Worked independently while following agile methodologies on the user stories, with limited support in different projects.
- Work closely with the governance team, and keep the Confluence and governance artifacts updated.
- Coordinated with various stakeholders to help them move from XTRAC (manual business process) to Blue Prism (automation). Moved the multiple manual XTRAC processes to automation, Blue Prism.
- Optimized performance through end-to-end testing, along with the stakeholders and testing team.
- Incorporated industry best practices to ensure high-quality code, minimizing defects and reducing maintenance efforts.
- Delivered well-documented code that simplified business processes and contributed to the saving of approximately 20+ FTE savings across all the projects starting from 2022 to 2024.
- Arranging the XTRAC application training and mentoring junior developers and senior developers, promoting a culture of continuous learning and knowledge sharing within the team.
- Developed clear specifications for project plans using customer requirements.
- Promoted agile methodologies within the team, fostering an adaptive approach to project requirements that allowed for rapid response to changing business needs.
- Responsible for the quality check and conducted peer review sessions for the XTRAC developers twice a week.
Developer
Fidelity International
06.2019 - 11.2022
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Debugged complex software issues and helped businesses with XTRAC-related queries, leading to a more stable production release, along with health checks after any application or environment upgrade.
- Collaborated with cross-functional teams to ensure seamless integration of new workflows or new processes in XTRAC and webFOCUS for reporting.
- The main focus is to cut through complexity and technical jargon to help stakeholders and ops business owners by redefining the business workflows and working on the continuous improvement scrum to address the enhancement requests.
- Worked closely with the team and across all the business stakeholders (UK, LUX, and India) during the upgrade from XTRAC Workbench to XTRAC WorkHUB, helping the business by providing training, resolving their issues, and giving the knowledge transfer.
Associate
Fidelity International
08.2016 - 04.2019
- I was part of the Retail Operations team, managing day-to-day queries, placing deals as per the client’s requests on mutual funds or shares, managing clients’ accounts, and sending correspondence.
- Was responsible for all the day-to-day BAU tasks for placing deals, switches, and performing NIGO tasks according to the client requests.
- Raised the direct workflow ideas related to XTRAC, and worked with the XTRAC team to help in the testing and provide the business sign-off as per the completion of testing.
- Worked in the India IMS team and was responsible for routing the instructions to the correct team, as per the client request.
- I was a part of multiple transitioning projects from one team to the IMS team, such as the AML letter transition, the Legal Identify Letter process transition, and the Rereg/Transfer Letter process transition to the IMS team.
- Trained new joiners, provided knowledge transfer to the new joiners, and created SOPs for the same.
Education
Bachelor of Commerce - Commerce
Allahabad University
Prayagraj, India 04.2001 -
Skills
User Stories, Continous Improvement, ATDD, TDD
Project management
User story creation
Retrospective analysis
Presentation skills
Agile best practices
Resource planning
Agile Framework (Scrum, Agile and Kanban)
Confluence
Cost Analysis
Timeline
Scrum Master
Fidelity International
04.2024 - Current
Senior Developer
Fidelity International
03.2022 - 04.2024
Developer
Fidelity International
06.2019 - 11.2022
Associate
Fidelity International
08.2016 - 04.2019
Bachelor of Commerce - Commerce
Allahabad University
04.2001 -