ARPITA VIJAY DAMERA
Hyderabad
Summary
Experienced professional offering 12.5 years of diversified experience in Global Procurement, Vendor Management, Contract Management, Quality Assurance, Source to Pay (S2P), Invoice Processing, Customer Service, and Team Management. Deft in managing an entire breadth of Procurement including negotiations, cost-effective buying inclusive of order processing, materials movement, vendor development, and cost benchmarking for commodities. Proficient in determining, formulating, developing, and implementing Procurement strategies and establishing strategic relationships & agreements, and managing customers across various industries. Honed with cross-cultural exposure and managing multi-lingual teams, nurturing & developing relationships with key stakeholders, suppliers, vendors & professionals at all levels.
Overview
15
15
years of professional experience
Work History
Procurement Analyst
Franklin Templeton Investments
Hyderabad
11.2023 - Current
- Working in close partnership with stakeholders and vendors to ensure timely product deliveries in accordance with agreed schedules.
- KRA includes validation of purchase requisitions(PRs) for materials, goods, and services for preparation and processing of purchase orders (POs) required by the company on Coupa tool.
- Perform regular audits for team on worked PR’s/POs to assess the quality. Do RCAs and share feedback for 95% quality score.
- Vendor onboarding and relationship management with suppliers by communicating order requirements, delivery schedules, and quality expectations.
- Working closely with other departments (e.g., operations, finance, logistics) to ensure purchasing aligns with company needs and budgetary constraints.
- Resolve invoice disputes.
Lead Consultant
Virtusa - Google
09.2022 - 03.2023
- Develop and manage reporting, benchmarking, and analytics to support the global procurement function particularly around spend categories, contract compliance, Procurement performance, supplier scorecards
- Manage global procurement operations processes such as Procurement to Pay (P2P), Contract Management, and Supplier performance
- Lead a team, monitor and manage a dashboard on all the existing contracts
- Engage in drafting, evaluating and executing contracts
- Establish and maintain supplier and stakeholder relationships by serving as a single point of contact for contractual matters
- Partner with Legal, Global Procurement category manager and R&D staff to draft, negotiate and execute contracts
- Work with IS and P2P Operations to configure procurement technologies to support reporting and governance needs
- Provide reporting and implementation assistance for category management and strategic sourcing efforts when necessary
- Resolve compliance problems and ensure transparency of all procurement activities
- Monitor and resolve day to day issues & escalations by coordinating with different process owners & stakeholders
- Work on PR/PO creation and PO amendments request and managing as per the SOP. Ensuring the closure of Purchase orders by timely follow ups.
- Root Cause Analysis on escalations received. Lead daily operations and take care of process metrics & volume distribution
Management Trainee
Genpact India
04.2017 - 08.2022
- Individual contributor in the procurement buy desk responsible for SLA adherence, compliance, quality and client handling
- Engaged in Invoice resolution, PO creation in SAP & Compass, Contract Management, and Vendor Management for IT and Indirect Procurement
- Developed and executed procurement strategies for the company's indirect spend categories, resulting in cost savings of 10% in the first year
- Conducted supplier evaluations and selection processes to ensure quality, cost-effectiveness, and timely delivery of goods and services
- Resolved invoices blocked due to various discrepancies, which are then moved to the Buyer queue for resolution by the AP team, including tax, limited funds, invoice price above tolerance, and bill to address discrepancies
- Used SAP Dolphin module to resolve these blocked invoices
- Created Purchase Orders from the submitted Purchase Requisitions by the requester using the Compass tool
- Used SAP Tool for placing orders for the intercompany Purchases
- Drafted and reviewed contracts and updated the existing contracts for achieving automation in the process
- Worked on Master Service Agreements, Statements of Work, Single Source Justifications, Value Contracts, Outline Agreements, etc
- Negotiated contracts and pricing agreements with suppliers, resulting in an average savings of 15%
- Managed supplier relationships to ensure on-time delivery of goods and services, and to resolve any issues or disputes that arose
- Negotiated with vendors/suppliers to get hold of the payment terms and acquire documents like DUNS numbers, Signed Conflict of Interest, Bank Letterhead, VAT registration forms, Vendor Registration Forms (VRF), etc
- Cross-functional collaboration to ensure procurement activities are aligned with business goals and objectives
- Created reports for the MIS team for billing from the Client
- Client awards- Outstanding performer & most dedicated employee
- Received Silver and Gold performance awards
Customer Service Executive
HSBC Bank
09.2015 - 06.2016
- Oversaw the customer service process and managed the Customer's investment account set up, post-issue services, and asset management
- Analyzed fraudulent claims by using various applications
- Worked and operated in a high volume and strict timeline environment to meet Service Level Agreement
- Monitored transactions and analyzed Money laundering frauds and reported them to the concerned team
- Maintained and managed existing accounts, resolved customer complaints brought to your attention and ensured customer satisfaction
Process Developer
Genpact India
06.2013 - 09.2015
- Validated the Walgreen customer's Medicare and Medicaid cards
- Diligently validated as per SOPs, policies and procedures
- Resolved customer issues to ensure a positive customer experience
Customer Care Executive
Amazon
08.2012 - 06.2013
- Resolved customer complaints and exceeded all the KPIs and KRAs
- Developed excellent product knowledge and enhanced soft skills to improve customer experience
- Communicated with customers directly via email and seek guidance from Team Leader when unexpected situations arise
- Empathizing and prioritizing customer needs
- Resolved issues and set appropriate expectations with customers
Process Associate
Genpact India
01.2010 - 09.2011
- Handled business critical incidents and engaged concerned IT teams like network, server, Backup, Storage, Automation, Opsware, and System Administration teams for resolution and troubleshooting
- Owned all Incidents and Service Requests throughout the life cycle
Education
Bachelor of Commerce - Foreign Trade
Devi Ahilya University
Indore, India03-2006
Skills
- Global Procurement
- Contract Management
- Supplier/Vendor Management
- Cost Optimization
- Quality Assurance
- Source to Pay(S2P)
- Invoice Processing
- Customer Service
- Order Processing
- Materials Movement
- Root Cause Analysis
- Escalation Management
- Cross-Functional Coordination
- Team Management
Personal Information
- Date of Birth: 10/27/86
- Marital Status: Married
Languages
- English
- Hindi
- Telugu
Areas Of Interest
- Singing
- Travelling
- Sports (Badminton)
- Meeting new people and learning various cultures
Timeline
Procurement Analyst
Franklin Templeton Investments
11.2023 - Current
Lead Consultant
Virtusa - Google
09.2022 - 03.2023
Management Trainee
Genpact India
04.2017 - 08.2022
Customer Service Executive
HSBC Bank
09.2015 - 06.2016
Process Developer
Genpact India
06.2013 - 09.2015
Customer Care Executive
Amazon
08.2012 - 06.2013
Process Associate
Genpact India
01.2010 - 09.2011
Bachelor of Commerce - Foreign Trade
Devi Ahilya University
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