Arpita Nishant Agarwal
Student Relationship Manager
Bengaluru
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 14 years' experience in education industry.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Student Relationship Manager
Manipal Global Skills Academy
Bengaluru
06.2022 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Worked with various departments to facilitate communication and deliver personalized solutions to customers.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Develop and implement student engagement initiatives and programs to create a supportive and inclusive campus community.
- Proactively build relationships with students through regular one-on-one meetings, workshops, and outreach efforts, ensuring personalized support and guidance.
- Collaborate with academic advisors, faculty, and staff to identify at-risk students, devise intervention plans, and facilitate necessary resources for academic success.
- Conduct student satisfaction surveys and analyze data to identify areas of improvement and implement action plans to enhance student experience.
- Initiated and led a mentorship program, matching incoming students with experienced mentors, resulting in a 25% increase in student retention.
- Act as a liaison between students and university administration, addressing student concerns and feedback, and advocating for student needs.
CENTRE MANAGER
ICBI
Bangalore
08.2018 - 05.2022
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Executive & Operational Reporting incl weekly production
schedules & database of company products and services - Pre & Post-Sales support for conversion, acquisition & retention
Budget mgmt incl training & regional budgets
Support S&M teams in various MICE activations & workshops
PROGRAM MANAGER
TIMES PRO – Times of India Group |
Bengaluru
02.2017 - 08.2018
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Identified program obstacles and communicated possible impacts to team.
- Lead strategic initiatives in revenue enhancement, key account
mgmt & partnerships - Drive Customer Satisfaction & Delivery Excellence
- Deliver data analysis through MAP (Measure, Analyze & Predict)
Conceptualize, Design, Deliver & Measure the effectiveness of
Corporate Events
TEAM LEAD & PRODUCT HEAD
Indian Educational Services
Bengaluru
10.2011 - 01.2017
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Built strong relationships with customers through positive attitude and attentive response.
- Demand planning, execution & measurement of the
effectiveness of corporate & training programs to achieve
enterprise goals - Drive operational efficiencies through the induction & training
of new joiners - Lead Marcom initiatives in Digital marketing, online campaigns,
BTL promotions & similar exercise to improve Brand Equity
Product training & Psychometric Analysis on BMT (Brain Metrics
Test)
SENIOR COUNSELOR
Ramaiah Institute of Mgmt Studies
Bengaluru
06.2010 - 10.2011
- Academic administration viz., Planning & Organizing Syllabus,
Schedule Mgmt, Designing & Implementing various activities
like Summer Camps, Awareness Programs & Extra Curriculum
Programs - Representing the company in various events across the country
& drive major marketing initiatives - Arranged and facilitated therapy sessions for individuals, couples, and families.
- Help in business decisions by delivering insights through data
analysis
Education
MBA - Marketing Management And Research
SMU
Bengaluru 06.2012 - 06.2014
Bachelor of Science - Biotechnology
MSRSCAW
Bengaluru 05.2006 - 06.2009
Skills
Business relationship cultivation
Relationship building and management
Business Development
Product knowledge
Leadership & Team Management Business Development Training & Development Project & Time management Management Reporting Mktg Effectiveness Analysis Mktg Promos & Campaigns Customer Service Social Media Marketing
Certification
Digital Marketing
Timeline
Digital Marketing
06-2023
Student Relationship Manager
Manipal Global Skills Academy
06.2022 - Current
CENTRE MANAGER
ICBI
08.2018 - 05.2022
PROGRAM MANAGER
TIMES PRO – Times of India Group |
02.2017 - 08.2018
MBA - Marketing Management And Research
SMU
06.2012 - 06.2014
TEAM LEAD & PRODUCT HEAD
Indian Educational Services
10.2011 - 01.2017
SENIOR COUNSELOR
Ramaiah Institute of Mgmt Studies
06.2010 - 10.2011
Bachelor of Science - Biotechnology
MSRSCAW
05.2006 - 06.2009