Arpitha H

Project Name: ABV UK MS SE1 SE Support.

• Customized and configured Veeva CRM and Veeva Align features, demonstrating expertise in solving problems and implementing solutions through change requests.
• Managed end-to-end administration of Veeva CRM and Veeva Align platforms for life sciences clients, ensuring efficient territory alignment, and accurate HCP/HCO engagement tracking.
• Supported Veeva Align configurations, including territory modeling, alignments, and scheduling, resulting in streamlined operations for field teams.
• Contributed to the successful implementation of Veeva CRM for a pharmaceutical client, ensuring seamless integration with the existing Salesforce infrastructure.
• Designed and optimized workflows, process builders, and validation rules to enhance business processes, and improve system performance.
• Delivered comprehensive support and troubleshooting for end users, resolving Veeva CRM and Align issues promptly to minimize downtime, and ensure continuity.
• Researched and resolved technical issues reported by end users, providing clear guidance, actionable solutions, and detailed documentation.
• Worked on real-time in-app guidance, creating and managing prompts for custom training, driving user enablement, and improving onboarding experiences.
• Configured a flow to add SR and incident links on the home page for specific profiles, enabling end users to efficiently create and manage requests.