ARPITHA HALDAR

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• With Sykes, responsible for operations of their client, an overseas money transfer service, which includes:
• Managed schedules, accepted time off requests and found coverage for short shifts
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Directed and supervised team of 10-30 associates
• Evaluated employee skills and knowledge regularly
• Trained new team members by relaying information on company procedures and safety requirements

• In GlobalLogic Technologies, responsible for their mapping operations which included
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Directed and supervised team of 30 agents engaged in achieving client metrics.

• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Coached team members in techniques necessary to complete job tasks.
• Held weekly team meetings to inform team members on company news and updates.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

• For client, Google India Private Limited, responsible for their mapping operations which included:
• Developed team communications and information for meetings
• Developed and maintained courteous and effective working relationships
• Conducted research, gathered information from multiple sources and presented results
• Carried out day-day-day duties accurately and efficiently
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
• Identified plans and resources required to meet project goals and objectives
• Identified, reviewed and applied policies and procedures

As a Customer Service Executive in TATA SKY Process, which included:

• Described product and service details to customers to provide information on benefits and advantages
• Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress
• Received payment information from customers and implemented it carefully into system to alleviate errors
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks
• Provided company information and policies to customers upon inquiry and answered questions via phone