ARPITHA MOULI

My Responsibilities as a Business Analyst:

• Proven track record of designing and implementing voicebots / chatbots for various platforms.
• Familiarity with bot development tools like Dialogflow, X-Console(Uniphore)
• Experience integrating chatbots with CRM systems, databases, and other enterprise tools.
• Ability to design conversation flows and optimize user interactions.
• Knowledge of natural language processing and machine learning basics.
• Experience in training and refining chatbot models for better accuracy.
• Strong debugging and troubleshooting skills for real-time chatbot interactions.
• Excellent communication skills with a focus on end-user experience.
• Commitment to staying updated with the latest in bot technology and trends.

My role as a User Experience Writer :

• Develop conversational scripts and dialogue flows for the voice bot, ensuring clarity, coherence, and consistency.
• Stay updated on emerging trends and technologies in conversational AI and voice interface design, incorporating new insights into the voice bot's dialogue strategy.

• Analyse dialogues and user interaction with live bot/assistants and make recommendations for improving user experience.
• Ability to Maintain growing sets of Chatbot Intents and Dialog Flows Skills
• Experienced in conversation and user-design, voice Bot and chatbot dialog flows.
• Clear, precise, and compelling communications skills
• Familiarity with Natural Language Understanding (NLU)
• Excellent organizational and planning skills. Ability to prioritize multi-task, with great time managing skills.
• Understanding of Linguistics and Anthropology
• Experience designing service catalogue items and IVR flows.
• · Present and solicit feedback from stakeholders on early-stage conversation and flow designs.
• · Use data and analytics to find opportunities for continuous improvement of the voice Bot user experience.
• Analyse transcripts of user interactions and document their personas and language to create grammars and interaction models. (Intents, utterances, slots, and slot values)
• Review existing conversations to ensure grammatical accuracy, optimize the content, recommend new topics, and measure the impact.
• Conduct user research and interviews to identify unmet needs.

• Contribute to strategic initiatives around authoring environments, development processes, and automation tooling
• Plan the technical deliveries working with various stakeholders across the R&D
• Working on Web and social media content development
• Plan documents and create the draft or framework of a document for the engineer or project team
• Manage, coordinate among team members, and subject matter experts, organize, and communicate project information, documentation, and project activities
• Facilitate and lead necessary efforts to improve labelling functions, processes, SOP's, etc.

• ·Provide support/ solution/ troubleshooting to the clients per Service Level Agreement and Quality Checking Standard.
• Use HPE internal tools to publish content to the portal and ensure the quality of publishing.
• Conduct quality checks to ensure high-quality of the deliverables.
• Act as a single point of contact (SPOC) for the non- standard publishing requests coming from the clients.
• Manage internal communications (memos, newsletters etc.)
• Draft content (e.g., press releases) for mass media or company website
• Organize initiatives and plan events or press conferences.

• Catia harness designing for Volvo trucks