Arpitha Pannalkar
Project Management Professional
Bengaluru,Karnataka
Summary
Personal Statement: A developing Project Management Professional with more than 8 years of work experience and 6 years of experience in resolving incidents between technical teams and stakeholders to managing Data centre Projects of varying sizes and complexities to managing health care programmes in a medical insurance company and scheduling programmes for a non for profit organisation. Has the ability to build strong relationships with all stakeholders. Especially successful in management roles that demand rigor, a high level of drive and dedication and a focus on delivering business outcomes using established methodologies. Also have strong mentoring skills within my domain, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in a virtual environment. Excellent at multitasking with proven ability to handle diverse managerial and IT duties that would offer Work in conjunction with Business and IT partners to deliver a quality product within scope, time and budget by being resourceful, innovative and flexible.
Overview
8
8
Certifications
9
9
years of post-secondary education
11
11
years of professional experience
Work History
Project Manager
Crediwatch
Bangalore, Karnataka
12.2020 - Current
- Crediwatch [Crediwatch Information Analytics Private Limited]
- AI/ML-driven Digital Trust Platform
- Industry - Fintech, Data Science, Predictive Analytics
- Purpose - Removing barriers. Unlocking Value. Building Trust. [for Businesses]
- Products - Credit Risk Analytics, Continuous Monitoring, Risk Intelligence, Business Insights.
- Flagship Products - EWS, ECR, Trust Score, Quick Reports [C360, C-Docs], Fintracker, GST Analysis
- This role has overall responsibility for infrastructure/network projects from initiation right through to implementation.Working within the Project team reporting, Managing vendors & partner relationships.Managing a team of resources from across the business to realise implementation through to delivery.
- Successful and timely delivery of all phases of the program/projects from concept through to BAU transition.To create, review and maintain project plans with all relevant parties involved.
- To proactively monitor overall project progress, resolving risks and issues and initiating corrective action plans as appropriate.To act as the central point of liaison, communications and coordination between technical teams and other stakeholders throughout the project lifecycle.
- To maintain overall control and accountability for the schedule and the delivery of expected deliverables. To actively manage scope changes and the impact to the overall plan. To demonstrate knowledge of the underlying technology stack and supported/related business area.
- Proactively identify issues, risks, dependencies and assumptions to ensure accurate planning.Ability to manage multiple work streams with many moving dependencies.
- Ability to mitigate project related challenges with minimal supervision.Identify and escalate issues in a timely manner.Strong Stakeholder management
- Constant vendor and partner engagement to agree a project implementation plan.
- Work with department managers to allocate adequate resourcesWork closely with teams across the business - IT, Operations, BI, Network, Product, Mediation, Online, Pricing & Proposition, Business Development & Marketing, Customer Services.
- Experience in management of application development projects, stakeholder engagements from requirements analysis through development, testing and delivery.
Program Scheduler(Full Time)
Uniting Vic Tas
Melbourne, Australia, Australia
09.2018 - 10.2020
- Facilitated overall management of the timelines of the Program's Projects.
- Provided support for grant making programs and community engagement activity of the Foundation as well as provide support for the Board of Directors. This included assistance in the proposal submission and review process, grants management, and support of the Board of Directors.
- Identified Potential gaps or obstacles that may compromise the success of projects and present appropriate strategies to overcome barriers and provide governance over project- related scheduling and resource decisions.
- Maintaining Schedule Dependencies, Milestones and highlight impact to critical path. Scheduling and communicating activities to support workers and updating records to reflect the work carried out.
- Assisted in communication regarding the Foundation’s grants program including guidelines and procedures.
- Assisted in intake, screening, and review of proposals.
- Assisted in conducting site visits during the proposal review process and conducting visits to nonprofit grant partners to learn about the progress of funded projects.
- Assisted in drafting proposal summaries and reports that track proposal submissions and review process
- Carry out special projects, as requested, under the direction of the Foundation Manager.
- Creating and Maintain Program Plans and present to Program and Executive committees, Maintain related documents and systems.
- Establishing Processes to receive regular updates to the Work stream schedules and incorporate into Master Schedule.
- Assisting in the planning and cost resource implications, coordinate inter-project dependencies including equipment and resource allocation.
- Preparing Schedule status reporting and assist in validating and tracking project delivery activities, prepare and issue proposal and preliminary schedule information. Suggested management of risks affecting project loss, costs,schedules and client relations. Effective change management process, procedures and systems was followed to reduce constraints and suggesting alternative courses of action ir recovery on slipped schedules.
- Assisted to set up tasks and sub tasks to ensure satisfactory realization of project contract requirements as scheduled, maintained and updated database of tasks and its status.
- Interaction with customer and project staff schedule work and coordinate assignments were signed off.
Lead Project Coordinator (Casual)
Metro
Melbourne,Australia, Australia
01.2019 - 01.2020
- Facilitated communication between departments to enhance project success.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules to ensure passengers are informed about the current changes during disruption.
- Customer relationship management (CRM)
Project Management Consultant(Full Time)
Medibank Pte
Melbourne, Australia, Australia
02.2017 - 10.2018
- Medibank is the leading Australian private health insurance provider.
- It merged with Australian Health Management group (AHM) in 2008 and was successful in July 2012.
- Was part of a Merger and Acquistion transition team,there were a lot of legacy systems and processes which needed to be integrated (2017)with AHM in order to retain our vendors(Hospital and Medical Providers), by extending contracts and acquiring new vendors in order to stay competent in the market.
- Development of Knowledge management-based system ensuring that Program Policies and programs are revised to incorporate best practices and proactively identify and resolve key issues that have required past remediation.
- Ensuring program wide consistency and compliance across regions from a benefits alignment perspective. Responsible and accountable for leveraging the applicable components of the Product Development and Management Process (PDMP) and Comprehensive Delivery Process (CDP).
- To ensure the process is current and aligned with what it takes to develop and manage products (Policies) in the current environment.
- Ensuring program wide consistency and compliance across regions from a benefits alignment perspective( responsible for assessment of hospital and medical claims and proposal for revised policies and inclusion of best benefit policies in order to retain current contracts with hospital and medical providers and enhancement of policies for procuring new contracts/agreements).
- Creation and management of a program or portfolio of products, a product line, related services as appropriate in order to ensure that metrics are established(example of success metrics include financial targets, membership targets, customer expectations, market requirements, internal performance metrics).
- Act as an advocate for the user experience in an online design development and management process requiring experience with techniques for exploring and validating the user's needs as well as the business needs alongside building user insights into all phases of the process.
- Led activities and programs to ensure that product agenda goals are achieved and projects and ideas move through the governance stage/gate decision process and act as a subject matter expert in consulting, operations, marketing, health plan administration, claims processing, and billing operations.
- Incorporated and communicated team activities and updates relating to all life cycle management activities including project Performance and tracking and reporting, product performance, evaluation and enhancement planning and product Retirement.
- Managed cross functional teams, to ensure product initiatives have been met and have delivered value outlined in the business case, made presentations to pitch in ideas to sponsors, senior leaders to maintain vendor relationships, including network management and held stakeholder meetings to validate and celebrate the success of new policies implemented and made sure to update the lesson learned register with feed backs for any improvisation or take in customer feed back.
Program Services Coordinator(Part Time)
CPM Australia
Melbourne, Australia, Australia
01.2016 - 12.2016
- Organized Scheduling for School care facilities.Assessments based on government rebates.Software equipped: CRM and Sales Force.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Implemented strategies to increase program effectiveness.
- Oversaw administrative functions including appointment scheduling, payroll and financial reimbursement of expenditures.
Project Sales Coordinator(Part Time)
GTRS Recruitment
Melbourne, Australia, Australia
09.2015 - 04.2016
- Promotion of educational programme for VET-FEE HELP (Government Program).
- Trained new sales representatives on sales strategies and processes to reduce process gaps.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Owned all aspects of sales planning, development, and team and account management.
Project Sales Engineer(Part-Time)
GMG Marketing
Melbourne, Australia, Australia
10.2015 - 12.2015
- Carried out an extensive NBN pilot project all over Victoria.
- Face-to-face promotion for Belong broadband connection (Telstra product).
- Analyzed marketing data, including market trends, competitor performance and product strengths.
- Managed technical integration, systems engineering program management, customer support and program management.
Project Sales Engineer(Part Time)
AGL
Melbourne, Australia, Australia
08.2015 - 10.2015
- Promotion of AGL products for electricity and power direct services.
- Liaised with assigned accounts to foster relationship development.
- Identified and supported resale opportunities to achieve sales plans.
Delivery Engineer(Full Time)
Thomson Reuters,
Bengaluru,India, India
08.2014 - 07.2015
- Managing Data Center Infrastructure Deployments on behalf of Thomson Reuters Business Units.
- Reducing Time- to- Market for the business units who rely on Data Center Operations for their Infrastructure needs, mitigating usage of power and avoiding humongous operational expense.
- Desired Outcome: Identifying Opportunities to optimize or improve current processes and use of technology across various regions in DCO.
- Responsible for analyzing business requirements which includes liaising with Solution Architect and Solution Designer to create High Level Design Servers and decommission unused legacy servers with low cost and High Quality. Hands on experience in Logical decommission of servers by executing commands on different operating systems like Windows,Linux,Solaris.
- Part of a Pilot project for capturing Initial Requirements from the Business Unit to design IT architecture for Remote Infrastructure Management for Offshore Management Center.
- Responsible and Accountable for the coordinated management of Multiple IT infrastructure directed towards strategic business and organisational objectives and single point of contact with global proximity services team across USA,UK,Hong Kong, Singapore to decommission the unused legacy servers.
- Providing Project support, BAU support and software support and coordinate for the delivery of various build projects based on requirements. Developed Status Reports, cost estimates and resource plans for the projects which were presented to Program manager and Stakeholders to seek further approval.
- Managing & Control - Validate and ensure the requirements are accurate and provide assistance in implementing Project Life cycle processes by seeking approval from data center Capacity planning personnel and updating stakeholders with necessary information by arranging timely meetings.
- Led teams across broad technical, financial and business disciplines, focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with desired results.Taking active part in implementing KANBAN methodology across the DCO business function. Implementing KAIZEN principles and updating lessons learned register for future projects.
Lead Technical Support Engineer(Full Time)
IBM
Bengaluru,India, India
06.2013 - 06.2014
- Performed ITSM services for British Petroleum (UK).
- Initiated service improvement plans across relationships.
- Monitored effectiveness of service improvements.
- Develop methodologies and framework for process improvements.
- Examined change management strategies and ensured adherence to SLA.
Business Development Manager(Part Time)
Kelsa Law Firm
Bengaluru,India, Karnataka
01.2011 - 01.2012
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email and in-person inquiries.
Event Management Intern(Part Time)
Host India Company
Bengaluru,India, Karnataka
06.2007 - 06.2008
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Education
Master of Science - Engineering Management
Swinburne Institute Of Technology
Melbourne,Victoria,Australia 08.2015 - 07.2017
Bachelor of Science - Electrical and Electronics Engineering
BNMIT (VTU)
Bengaluru,Karnataka,India 08.2009 - 06.2013
High School Diploma -
Christ University
Bengaluru,Karnataka,India 08.2007 - 07.2009
GED -
Oxford Senior Secondary School
Bengaluru,Karnataka,India 03.2005 - 07.2006
Skills
Teamwork,Servant-Leasdership,Organisational Skills
Computer and Technical Skills: Mac OS, Windows 10, Windows XP, C, Lotus, Citrix, Linux, Solaris, SAP systems, Kanban, CRM Software MS word, Excel, PowerPoint, Project; MATLAB and SIMULINK, GANTT CHARTS, PRIMAVERA, JIRA
Project Management, Risk Management, Cost Control, Conflict Resolution, Agile and Waterfall methodology, PRINCE 2 principles, SCRUM- basics, advanced, Strategic thinking, Business Analysis, Client Relationship Management, Cross functional Coordination, Priority Incident Management Multitasking, Working under pressure, Team Player, Tableau basics,Lean Principles
Agile Approach,Business Analysis,Business Development,Business Accumen,Finance Fundamentals
Change management,Technical Support,CMS,Coaching,Conflict Resolution,Client Management,Cost Control,CRM,Decision Making,Due Dillegence
Microsoft Azure,kaizen Principles,SAP ERP,Salesforce,SAP Ariba,HP service Now
Problem-solving,Procurement,Project Management
Quality Control,Mergers and acquisitions knowledge,Relationship Management
Project Scheduling,SCRUM,six Sigma,Reporting,Relationship Management,Research design
Strategic Planning,Safety and compliance,Software Development Lifecycle,Change Control Processes,Human Factors Engineering,Asset Management,,Technology Management
Certification
ITIL-IBM
Accomplishments
Academic & Extra-Curricular Qualifications, Awards & Recognition
· Was elected as a house captain during Class 10.
· Champion athlete during school (shot-put)
· Excelled dancer – bagged first prize in group dance fest, solo competitions.
· Bagged first prize in inter-collegiate Science Project
· Volunteered and trained Road Safety Patrol
· Trained and served 2 years as the National Cadet Corps
· Attended Leadership camp in Mr Pai Camp
· Attended LORATIS career school and trained to excel in job aptitude tests.
· Received training at NIIT (National Institute of Information Technology)
· Awarded prizes for various cultural programs
Additional Information
INTERNSHIPS and Academic Projects
- Iveco Australia [Internship] Dandenong South, Melbourne [FEB2017 - JUN2017]
- Used CANopen technique to develop a user- friendly bodybuilding interface for IVECO garbage trucks where commercial vehicle communication standard of SAE-J1939 to commercialize it in Australia New Zealand markets. Software equipped: CANoe and ProCANopen
- Brain Gate Technology [Project] [AUG2016-NOV2016]Melbourne, Australia
- IoT concept - brain implant system built and previously owned by Cyber Kinetics, currently under development and in clinical trials, designed to help those who have lost control of their limbs, or other bodily functions, such as patients with amyotrophic lateral sclerosis or spinal cord injury based on Internet of things(IOT)
- Enterprise accelerators [Project] [AUG2015-NOV2015]Richmond, Melbourne, Australia
- Developed a Proof of Concept and a Prototype Landing page by identifying the direct and indirect factors of problem-solving research of Enterprise accelerators with the help of Bryce Steele(MD)
- Spectrum Consultants [Internship] Bangalore, India [FEB2013-JUN2013]
- Demand-side management using game theory and mat lab programs to mitigate the cost of diesel. Modeled prototype of GUI (graphical user interface). Software equipped: MATLAB, Simulink
References
- Anne Roy – Team Leader, HPAT | Medibank Pte. E: Anne.roy@medibank.com.au.M: +61-438897869
- Maureen Murray – Asst. Executive Officer | Uniting E:Maureen.murray@vt.uniting.org M: +61-423426703
- Siddharth Roy - Manager, Puma Group E: disissid06@gmail.com M: +49 1748910 https://in.linkedin.com/in/siddharthroy2010
Timeline
Project Manager
Crediwatch
12.2020 - Current
PMP AND CSM aspirant
12-2020
Chief Fire warden Training(MFB)
12-2019
Certified Occupational Health and Safety Representative(victoria chamber of commerce)
05-2019
Lead Project Coordinator (Casual)
Metro
01.2019 - 01.2020
Program Scheduler(Full Time)
Uniting Vic Tas
09.2018 - 10.2020
Open Water Scuba Diver(PADI)
08-2017
Project Management Consultant(Full Time)
Medibank Pte
02.2017 - 10.2018
Program Services Coordinator(Part Time)
CPM Australia
01.2016 - 12.2016
Project Sales Engineer(Part-Time)
GMG Marketing
10.2015 - 12.2015
Project Sales Coordinator(Part Time)
GTRS Recruitment
09.2015 - 04.2016
Master of Science - Engineering Management
Swinburne Institute Of Technology
08.2015 - 07.2017
Project Sales Engineer(Part Time)
AGL
08.2015 - 10.2015
Delivery Engineer(Full Time)
Thomson Reuters,
08.2014 - 07.2015
ITIL-IBM
07-2013
Lead Technical Support Engineer(Full Time)
IBM
06.2013 - 06.2014
AMCAT-English Comprehension
06-2012
Business Development Manager(Part Time)
Kelsa Law Firm
01.2011 - 01.2012
Loratis-Career Management
07-2010
Bachelor of Science - Electrical and Electronics Engineering
BNMIT (VTU)
08.2009 - 06.2013
Duke of Edinburgh(Bronze Award)
03-2008
High School Diploma -
Christ University
08.2007 - 07.2009
Event Management Intern(Part Time)
Host India Company
06.2007 - 06.2008
GED -
Oxford Senior Secondary School
03.2005 - 07.2006