Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Arpitha S

Arpitha S

Bangalore

Summary

Over 9 Years of IT experience, currently working as Salesforce Test engineer Proficient in Customer Relationship Management Software(CRM) : Salesforce(SFDC) Sales, Sales and Service Cloud Platforms Good understanding and work experience in all phases of the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Defect Life Cycle (DLC) and Waterfall and Agile methodology. Worked closely with the business to understand the needs and resolve the issues/Challenges accordingly. Timely execution as per the standards. Having good judgment and communication skills required for reporting and prioritizing bugs in conjunction with the Development and QA team. Effectively provided the knowledge transfer session to the team providing guidance to the team throughout the project life cycle.

Overview

9
9
years of professional experience

Work History

Test Specialist

IBM
09.2024 - Current

ELSE users will be migrated from SFDC Blue to SFDC Red. Currently, ELSE users work on certain service requests initiated by non-ELSE users to provide the quote for their service. So, going forward, when the ELSE users will be migrated to SFDC Red and their access to SFDC blue is stopped, they still should be able to provide the quote for the services that will be delivered by them. Therefore, the current business need is to transfer the Opportunity details along with Quote link to Empower, Service Requests, Service Products and files to SFDC Red where the service is required by ELSE team.

Roles and Responsibilities:

• Involved in Functional ,Regression, Sanity and Smoke Testing.

• Involved in preparation of test scenarios and test cases along with execution of the test cases.

• Updating the status of the work done to the internal team and to the Client by attending daily calls as well as updating the status tracker

• Attending the internal and client meetings daily to provide the work updates.

• Communicating effectively with multiple team members and building the positive relationship with the customers.

• Worked closely with the development team to ensure all the bugs are fixed and deployed.

Test Specialist

IBM
02.2023 - 09.2024

PSA launched SAMS (Sales And Marketing of Services), an initiative to accelerate services sales in digital mode. PSA is looking at the SAMS platform to boost existing services pack sales and allow faster roll-out in major Geos and all Brands. IBM, Salesforce and Zuora are experienced in providing such digital platforms covering needs of Automotive OEMs (in all Geos where PSA Group operates) and in Retail & Travel & Transportation sectors.

Roles and Responsibilities:

  • Worked on E2E Integration testing which has Drupal, Salesforce, PROMAN (backend), Zuora Systems that includes functional, salesforce, API testing
  • Involved in Preparation of testcases and test execution
  • Involved in all the necessary scrum meetings to understand the user requirements
  • Updating the status on JIRA on a daily basis and providing the updates in standup meetings
  • Communicated effectively with team members to address the issues
  • Worked as an individual contributor and supported the client team in testing
  • Completed all necessary learnings and acquired badges required as a part of project
  • PSA launched SAMS (Sales And Marketing of Services), an initiative to accelerate services sales in digital mode
  • PSA is looking at the SAMS platform to boost existing services pack sales and allow faster roll-out in major Geos and all Brands
  • IBM, Salesforce and Zuora are experienced in providing such digital platforms covering needs of Automotive OEMs (in all Geos where PSA Group operates) and in Retail & Travel & Transportation sectors

Test Specialist

IBM
11.2021 - 05.2022

Salesforce Tester in Catapult Energy System for the design, build and deployment of a marketplace platform that will help to guide Local Authorities through the stages to deliver smart local energy projects.

Roles and Responsibilities:

  • Involved in Functional, Regression, Sanity and Smoke Testing
  • Involved in preparation of test scenarios and test cases along with execution of the test cases
  • Updating the status of the work done to the internal team and to the Client by attending daily calls as well as updating the status tracker
  • Attending the internal and client meetings daily to provide the work updates
  • Communicating effectively with multiple team members and building the positive relationship with the customers
  • Worked closely with the development team to ensure all the bugs are fixed and deployed
  • Salesforce Tester in Catapult Energy System for the design, build and deployment of a marketplace platform that will help to guide Local Authorities through the stages to deliver smart local energy projects

Salesforce QA Analyst

TATA Consultancy Services
01.2018 - 11.2021
  • Understanding the business requirements and providing the effort estimations
  • Analysing User stories in JIRA and creating query logs for User stories
  • Attending daily status meeting to provide an update on the status
  • Preparing Test Scenarios/Test Cases and Test Execution
  • Defect Reporting and Retesting and Status Reporting to the Client/ Business
  • Executed the project adhering to agile methodology and also actively participated Sprint planning, Scrum and Sprint Retrospective sessions
  • Coordinating with other teams to get the deliverables done in time

ETL Tester

TATA consultancy Services
01.2016 - 12.2017
  • Understanding the business requirements and and preparing the test cases and queries for the same
  • Updating the status of the work done to the internal team and to the Client by attending daily calls as well as updating the status tracker
  • End to end testing to check whether the actual data matches with the data provided by the business
  • Defect Reporting and Retesting and Status Reporting to the Client/ Business
  • Communication within the dev and QA team for the functional discussion and clarification
  • Coordination with other teams

Education

Bachelor of Engineering -

Jawaharlal Nehru National College of Engineering
Shimoga, Karnataka

Skills

Good Hands-on experience in Salesforce testing process onService Cloud

Experience in Tracking and identifying quality bugs, Isolate the issue, Report Bug using JIRA and work with Developers, Product managers and ensure they are resolved

Proficient in understanding the business requirements and mapping the user requirements to test cases and also reviewing, executing and closing the Test Scenarios and Test Cases

Having basic idea of Admin functionalities such as Custom/Standard object field, Relationships, Page Layouts, Reports and few more

Proficiency in performing various types of Testing(Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, Integration Testing) on Salesforce platform

Good understanding of business process and Salesforcecom process

Languages

English
First Language

Accomplishments

  • Have won “On the Spot Award” in the team for my work.
  • Have received appreciation from the clients and team manager for my commitment and hard work.

Timeline

Test Specialist

IBM
09.2024 - Current

Test Specialist

IBM
02.2023 - 09.2024

Test Specialist

IBM
11.2021 - 05.2022

Salesforce QA Analyst

TATA Consultancy Services
01.2018 - 11.2021

ETL Tester

TATA consultancy Services
01.2016 - 12.2017

Bachelor of Engineering -

Jawaharlal Nehru National College of Engineering
Arpitha S