Open To Work
Arputha Kani.K. G
Dehuroad
Summary
Seeking a challenging position in a reputable organization where I can utilize my training, skills, and interpersonal abilities to deliver exceptional outcomes. I aim to contribute to customer satisfaction and business success while expanding my knowledge and professional growth in a dynamic and professional environment.
Overview
4
4
years of professional experience
4048
4048
years of post-secondary education
Work History
Customer Support Representative
Wipro Technologies
Pune
04.2024 - 05.2026
- I mainly worked on the order-creation and authentication processes, focusing on change of ownership across services.
- Worked in an authentication queue ensuring that the customer request gets validated accurately.
- PSTN cancellations, service redirections, and installations were handled while ensuring continuity of service and customer satisfaction.
- Excellent in resolving customer inquiries or complaints and escalations associated with product and service problems.
- They regularly conducted follow-ups to ensure customer feedback was addressed, and the quality of their service improved.
- Present insights about customers to the management for improvement of the services.
Process Associate
HCL
Chennai
05.2022 - 10.2023
- Provided world-class customer service and account management support on all kinds of products.
- I addressed and resolved incoming queries and complaints from clients and customers efficiently.
- Successfully managed complaint resolution of products and service to ensure customer satisfaction.
- Timely follow-ups were conducted to gather and analyze customer feedback.
- Some customer insight and feedback relayed to management contributed to service improvement strategies.
- Ensures issues reported in customer feedback are actively resolved through timely appropriate corrective actions.
Education
Master of Business Administration -
University of Madras
ChennaiBachelor of Commerce -
University of Madras
ChennaiSkills
- Windows 10
- Windows 11
- Hardware
- Networking
- Team Management
- MS Excel
- PowerPoint
- Word
- MS Office 365
- English Typing
- Power BI
- Tableau
Disclaimer
I solemnly declare that all the above-mentioned information is correct to the best of my knowledge and belief.
Languages
Conversational, Conversational, Native/Bilingual
Hobbies and Interests
- Music
- Playing Shuttle
Personal Information
- Date of Birth: 07/26/00
- Marital Status: Un-Married
Languages
Tamil
First Language
English
Upper Intermediate
B2
Hindi
Elementary
A2
Marathi
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Customer Support Representative
Wipro Technologies
04.2024 - 05.2026
Process Associate
HCL
05.2022 - 10.2023
Master of Business Administration -
University of Madras
Bachelor of Commerce -
University of Madras