Arron Benson Dsouza

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized Call Center Agent offering 8-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Practiced Data Entry Operator with more than 5 years of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission. Knowledgeable Call Center Representative with experience assisting Food and Delivery customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Friendly Call Agent handles fast-paced call center settings. Offering excellence Hand on Skill and Communication abilities. Proficient with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure mid-level and senior- level Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Achieved Result by introducing Software for Type tasks.
• Collaborated with team of Number in the development of Project name.
• Achieved Result by completing Task with accuracy and efficiency.
• Achieved Result through effectively helping with Task.
• Supervised team of Number staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved Issue which led to Results.
• Resolved product issue through consumer testing.

• Association for Computing Machinery
• Lions Club
• International Council of Nurses
• International Association of Administrative Professionals
• National Association of Social Workers
• Institute of Electrical and Electronics Engineers
• Society of Human Resource Management
• American Medical Informatics Association
• Project Management Institute
• American Marketing Association
• American Institute of Certified Public Accountants
• Freemason
• Toastmasters
• Association of Information Technology Professionals
• Jaycees
• American Society of Safety Professionals
• APICS – Association for Supply Chain Management
• Rotary International

• Community Involvement
• Travel
• Sports
• Gym
• Music
• Swimming
• Tennis
• Languages
• Photography
• Video Games
• Clubs and Social Activities
• Technology
• Driving
• Pet Care

Foundations of Digital Marketing and E-Commerce