Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Mohamed Arsath A

Mohamed Arsath A

Tirunelveli

Summary

Dynamic Software Engineer with proven expertise at Cognizant Technology Solutions in optimizing AWD/Chorus BPM workflows and enhancing user satisfaction. Skilled in ServiceNow incident management and RPA bot monitoring, I excel in Agile environments, delivering impactful solutions while fostering collaboration across teams. Committed to driving process improvements and ensuring system stability.

Overview

3
3
years of professional experience

Work History

Software Engineer

Cognizant Technology Solution
Chennai
04.2025 - Current
  • Configure and optimize AWD/Chorus BPM workflows aligned to policy and claims processes. Manage production issues via ServiceNow, deliver L2 support, execute configuration changes, and collaborate with business and IT teams—all while maintaining system stability and user satisfaction.
  • Configure and support AWD/Chorus BPM workflows for Nationwide Insurance.
  • Develop process models, automation services, presentation flows, and forms per business requirements.
  • Manage and resolve ServiceNow incident and change tickets, ensuring SLA compliance and timely updates.
  • Monitor RPA bots and proactively troubleshoot bot failures to minimize downtime.
  • Deliver bug fixes and enhancements under Agile methodology — participate in sprint planning, retrospectives, and issue triage.
  • Work closely with commercial, personal lines, money services, and claims business teams to streamline processes.

Junior Software Engineer

Cognizant Technology Solution
Chennai
07.2023 - 03.2025
  • Executed configuration changes and optimized AWD/Chorus BPM workflows for policy and claims processes.
    Resolved production issues via ServiceNow, maintaining operational continuity.
    Provided L2 support alongside collaboration with business and IT teams.
    Ensured system stability and high levels of user satisfaction throughout processes.

Software Engineer Trainee

Cognizant Technology Solution
Chennai
07.2022 - 06.2023
  • Developed and tested software applications, enhancing functionality and user experience.
    Assisted in troubleshooting and debugging code to improve software reliability.
    Participated in code reviews and quality assurance processes to ensure high standards.
    Utilized programming languages including JavaScript and SQL for effective application development.

Intern

Cognizant Technology Solution
Chennai
02.2022 - 06.2022
  • Collaborated with the team to develop new software features, enhancing product offerings..
    Conducted testing and troubleshooting on software products to identify and resolve issues.
    Contributed insights during project management meetings to drive strategic decisions.
    Drafted and maintained technical documentation to support ongoing projects.

Education

B.E - Mechatronics Engineering

Kongu Engineering College
Erode
04-2022

Skills

  • BPM tools: AWD/Chorus BPM (workflow, process models, automation services, presentation flows, forms)
  • ServiceNow: incident management, change management, SLA adherence, task management
  • RPA: RPA bot monitoring and issue resolution
  • Postman
  • Soap UI
  • Technical documentation
  • Application support
  • Testing and deployment
  • Requirements documentation
  • Low-code development: exposure to low-code concepts, process automation
  • Web technologies: HTML, CSS (basic)
  • Databases: SQL (basic)
  • Agile methodologies
  • JIRA

Languages

English
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Telugu
Beginner
A1
Hindi
Beginner
A1

Timeline

Software Engineer

Cognizant Technology Solution
04.2025 - Current

Junior Software Engineer

Cognizant Technology Solution
07.2023 - 03.2025

Software Engineer Trainee

Cognizant Technology Solution
07.2022 - 06.2023

Intern

Cognizant Technology Solution
02.2022 - 06.2022

B.E - Mechatronics Engineering

Kongu Engineering College

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Mohamed Arsath A