Arshdeep Singh
Sunam
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Freelancer
Delhi
02.2018 - 11.2021
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed security applications and devices and suggested additional security measures.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Fielded average of 5-10 inbound phone calls to deliver support and remotely resolve service issues
Education
High School Diploma -
NIOS
Distance Learning04.2018
10th -
Gurpreet Holy Heart Public School
Mehal Kalan,Punjab04.2014
Skills
- Organizational Skills
- Defect Analysis and Resolution
- Technical Troubleshooting
- Interpersonal Skills
- Hardware and Software Repair
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Technical Support Specialist
Freelancer
02.2018 - 11.2021
High School Diploma -
NIOS
10th -
Gurpreet Holy Heart Public School