Arsh Gupta
Customer Service Associate
Amritsar
Summary
Efficient customer service representative with a focus on delivering outstanding support to maximize customer satisfaction. Well-versed in industry standards and skilled in retaining essential product and service knowledge for effective problem-solving. Demonstrated ability to increase revenue through proactive sales promotion while addressing a range of customer issues.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer service associate
Federal bank
09.2017 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer queries over phone and by email.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
- Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.
Education
Master of Business Administration - Marketing and HR
Lovely professional University
Jalandhar03.2022
Bachelor of Business Administration - Accounting
Dav college
Amritsar07.2017
Skills
Accurate data input
Interests
I like to watch movies and web surfing in my free time
Certification
Composite insurance agent IRDA
Timeline
Mutual fund distributer series V-A NSIM
11-2025
Composite insurance agent IRDA
09-2023
Customer service associate
Federal bank
09.2017 - Current
Master of Business Administration - Marketing and HR
Lovely professional University
Bachelor of Business Administration - Accounting
Dav college