Arsh Gupta
Customer Service Associate
Amritsar
Summary
Efficient customer service representative with a focus on delivering outstanding support to maximize customer satisfaction. Well-versed in industry standards and skilled in retaining essential product and service knowledge for effective problem-solving. Demonstrated ability to increase revenue through proactive sales promotion while addressing a range of customer issues.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer service associate
Federal bank
09.2017 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer queries over phone and by email.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Orchestrated the implementation of a new CRM system, enhancing data accuracy and customer relationship management.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
- Reviewed and updated service protocols regularly, ensuring compliance with regulatory standards and industry guidelines.
Education
Master of Business Administration - Marketing and HR
Lovely professional University
Jalandhar03.2022
Bachelor of Business Administration - Accounting
Dav college
Amritsar07.2017
Skills
Accurate data input
Coping with stress
Service excellence mindset
Customer engagement systems
Retail transaction systems
Clerical operations
Software competency
Strategic choices
Handling client grievances
Continuous skill development
Effective upselling strategies
Online retail operations
Online support via social media
Customer feedback management
Data sourcing
Interests
I like to watch movies and web surfing in my free time
Certification
Composite insurance agent IRDA
Timeline
Mutual fund distributer series V-A NSIM
11-2025
Composite insurance agent IRDA
09-2023
Customer service associate
Federal bank
09.2017 - Current
Master of Business Administration - Marketing and HR
Lovely professional University
Bachelor of Business Administration - Accounting
Dav college