Arshad Ansari
Delhi
Summary
Results-oriented IT professional with 7+ years in technical support, customer service, and software development. Proven ability to deliver exceptional customer experiences, troubleshoot complex issues, and collaborate effectively. Seeking a challenging role to leverage technical expertise.
Overview
7
7
years of professional experience
Work History
Senior Analyst
Natwest
06.2017 - 07.2024
- Resolved and handled customer queries globally
- Conducting thorough investigations, gathering evidence, and document findings.
- Strong understanding of Anti-Money Laundering (AML) and Countering Financing of Terrorism (CFT) red flags and typologies
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Provided exceptional customer service through chat support and real-time troubleshooting, leading to high customer satisfaction.
- Resolved customer complaints in a timely manner by identifying the issue, researching possible solutions, selecting the best solution, and implementing it.
- Followed operational standards, promoting security, risk management and compliance.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Handled customer refunds, complaints, and provided real-time troubleshooting advice.
Education
Bachelor of Computer Application -
Lovely Professional University
03.2016
Diploma - Electronics And Communication Engineering
Marathwada Institute Of Technology (BTE Delhi)
01.2010
High School Certificate - CBSE
Deep Memorial Public School
01.2006
Skills
- Problem-Solving
- Agile
- Customer-Oriented
- Excellent communication and interpersonal skills
- Situational Assessment
- Personal Initiative
- Identifying Problem
- Critical-Analytical Thinking
- Decision Making
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Analyst
Natwest
06.2017 - 07.2024
Diploma - Electronics And Communication Engineering
Marathwada Institute Of Technology (BTE Delhi)
High School Certificate - CBSE
Deep Memorial Public School
Bachelor of Computer Application -
Lovely Professional University