Arshad Alvi
Mumbra,India
Summary
Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
TaskUs
04.2024 - 02.2025
- Worked with Backends and Chat team with 100% quality, and multiple appreciations
- Did shadow sessions for new Teammates and Filing batches
- Prepared an update tracker while working Teammates on floor, Shared with TLs
- Helped in preparing the quality scorecard of the batch
- Prepared 'Commonly used statements' sheet for Care team (Chat) and shared with Trainer
- Floor support for multiple projects
- Achieved multiple R & R award for being a Top performer
- Help Teammates achieve there targets by giving inputs to work on the legacy orders and expedite cases
- Managed shrinkage, Attrition and Schedule adherence of team by coordinating with manager
- Did SBS, Live audits and provided coaching and feedbacks for Quality and production
- Encouraged team to work through customer success
- Celebrates Teammates success and customer appreciations
- Conducted daily Teamhuddles to discuss Client metrics and people metrics
- Conducted timely feedbacks sessions of Teammates with quality team
- Daily Team performance reports shared with management
- Managed overall team’s performance, timely coaching, closing quality feedbacks
- Always being a Go-To guy for queries related to product, process and work place
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Freelance AR Specialist
Foot and ankle specialist of Arizona
11.2023 - 03.2024
- Cultivated root causes and helped to resolve claims
- Worked with team towards claim payments
- Created web portals and help team to work with less TAT
- Provided inputs for working with appeals
- Posted Payments and adjustments
- Called commercial insurance and took contact details to update in SOP
- Worked on claims and appeals
SME
Primera Medical Technologies
06.2022 - 11.2023
- Worked in AR and Denial Management
- Worked for Clinical denial, Technical denial, Coding denial
- Worked as Appeal reviewer
- Worked on Special project assigned by CEO of company
- Did Audits for Appeals follow-up team
- Audited 150 to 200 Appeal accounts
- Provide training on Software, Appeal packets, Appeal criteria, Appeal denials
Facility
GEBBS Healthcare Solutions
02.2017 - 05.2022
- Worked in AR and Denial Management
- Solved back dated claims
- Verified Diagnosis billed on Cms.gov or Supercoder (LCD & NCD Guideline)
- Worked in Physician Billing, Emergency and Oncology Department
- Solved claims through website or analysing
- Worked end to end including (Sending Appeals, Medical Records, W9 by fax, mail or portal.)
- Help new users
- (20-25 people)
Education
Bachelor of Science -
Mumbai University
01.2015
Higher Secondary School Certificate -
State Board
01.2012
Secondary school certificates -
CBSE
01.2009
Skills
- Conflict Resolution
- Multitasking
- Analytical Skills
- Problem-Solving
- Team-Building
- Goal-Setting
- Microsoft Excel, Outlook
- Team Collaboration
- Research and Development
Key Computer Technical Areas
Microsoft Office
Additional Knowledge
- Team Collaboration (Organise activities with team through Video Conference)
- Problem Solving (Help team to do Error reworks within TAT by sending reminders)
- Research and development (Training the team with various techniques of working under pressure)
Personal Information
- Total Experience: 7 Years 11 Months
- Date of Birth: 05/10/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I declare that the details provided are true to the best of my knowledge and belief.
Timeline
Subject Matter Expert
TaskUs
04.2024 - 02.2025
Freelance AR Specialist
Foot and ankle specialist of Arizona
11.2023 - 03.2024
SME
Primera Medical Technologies
06.2022 - 11.2023
Facility
GEBBS Healthcare Solutions
02.2017 - 05.2022
Bachelor of Science -
Mumbai University
Higher Secondary School Certificate -
State Board
Secondary school certificates -
CBSE
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