Arshad Iqubal
Gurgaon
Summary
To work in the organization with the responsibility and dedication to the job and putting more effort to achieve the vision and mission of the company as well as an individual and in association with the team.
Overview
10
10
years of professional experience
Work History
Admission Officer
Aakash Educational Services Limited
Dehradun
11.2023 - 03.2024
- Assisted in the development and implementation of admissions policies and procedures.
- Analyzed student academic records to determine eligibility for admission to college or university programs.
- Provided information sessions to prospective students and their families on academic requirements, financial aid, career opportunities, and other related topics.
SME (PLADA INFO TECH) managing 15 members
Yes Bank
Chennai
07.2019 - 11.2023
- Served as a Subject Matter Expert for the Credit Card division, providing specialized support and guidance to a team of customer service representatives.
- Set specific goals for projects to measure progress and evaluate end results.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Identified needs of customers promptly and efficiently.
- Provided real-time coaching and feedback to improve performance and ensure the team met quality, service, and compliance standards.
- Managed escalated cases and facilitated timely and effective resolutions, maintaining positive relationships with high-value customers.
Customer Support (Credit Mantri) Team Leader
The colossus consulting
Chennai
07.2017 - 12.2018
- Team Management: Led a team of 10 members, ensuring optimal performance and meeting project deadlines.
- Established clear expectations for employees, providing guidance when needed.
- Assigned projects and distributed tasks to team members as per area of expertise.
Customer Broadcast
Lapiz digital service
06.2015 - 05.2017
- Customer Support: Provided exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Issue Resolution: Managed service requests and complaints efficiently, maintaining a high first-contact resolution rate.
Customer Care Executive
Tech Mahindra
04.2014 - 05.2015
- Customer Assistance: Delivered excellent support by resolving technical and non-technical issues for clients across multiple platforms.
Education
B.TECH Biotechnology -
PRIST UNIVERSITY
Thanjavur, Tamil Nadu03-2013
12th Board Jharkhand Academic Council -
Gossner College
Ranchi 03-2009
10th Board Jharkhand Academic Council -
Gossner High School
Ranchi03-2006
Skills
- Complaint resolution
- Customer relationship management (CRM)
- Strong teamwork
- Critical thinking
- Call triaging
- Escalation management
- Call center experience
- Relationship building
- Negotiation strategies
Accomplishments
- Member of student welfare committee
- Head of IGNITIA Biotechnology Engineering Association
Timeline
Admission Officer
Aakash Educational Services Limited
11.2023 - 03.2024
SME (PLADA INFO TECH) managing 15 members
Yes Bank
07.2019 - 11.2023
Customer Support (Credit Mantri) Team Leader
The colossus consulting
07.2017 - 12.2018
Customer Broadcast
Lapiz digital service
06.2015 - 05.2017
Customer Care Executive
Tech Mahindra
04.2014 - 05.2015
B.TECH Biotechnology -
PRIST UNIVERSITY
12th Board Jharkhand Academic Council -
Gossner College
10th Board Jharkhand Academic Council -
Gossner High School
Similar Profiles
VISHNU VARDHAN REDDY DVISHNU VARDHAN REDDY D
Business Development Manager - SALES at AAKASH EDUCATIONAL SERVICES LIMITEDBusiness Development Manager - SALES at AAKASH EDUCATIONAL SERVICES LIMITED
Vikas Singh ChauhanVikas Singh Chauhan
Regional Growth and Sales Head at Aakash Educational Services LimitedRegional Growth and Sales Head at Aakash Educational Services Limited
Sonam MongaSonam Monga
Deputy Manager - Human Resources at Aakash Educational Services LimitedDeputy Manager - Human Resources at Aakash Educational Services Limited