Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Arshad Kadri

Front Office Manager
Ahmedabad

Summary

Dynamic Front Office Manager with a proven track record at Ocean Group of Hotels, excelling in customer service and operations management. Enhanced guest satisfaction and streamlined front office procedures, demonstrating exceptional relationship building and administrative skills. Skilled in leveraging hospitality services to achieve optimal guest experience and operational efficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Front Office Manager

Ocean Group of Hotels
07.2009 - 03.2023
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.

Assistant Receptionist

Hotel Chicago
11.2006 - 07.2009
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Collaborated with team members to plan and execute successful office events, fostering a positive work culture.

Receptionist

Hotel Bridge
05.2000 - 10.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Office Receptionist

Hotel Klassic Gold
04.1997 - 03.1998

Education

Master of Arts - History

Gujarat University
Gandhinagar
2002

Bachelor of Arts - History

Gujarat University
Gandhinagar
1997

Skills

    Customer Service

    Relationship Building

    Documentation and control

    Administrative Skills

    Listening Skills

    Oral and writing communication

    Team Management

    Guest Relations

    Complaint Handling

    Staff Management

    Issue handling

    Hospitality services

    Operations Management

    Employee Supervision

    Decision-making capabilities

    Workflow Coordination

    Effective Planning

    Workflow Planning

    Sales and Marketing

    Inquiry response

    Proficient in Ms Office

Languages

English
Upper intermediate (B2)
Swahili
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)

Certification

Experience Letter from Ocean Group of Hotels

Interests

Travelling

Timeline

Experience Letter from Ocean Group of Hotels

03-2018

Front Office Manager

Ocean Group of Hotels
07.2009 - 03.2023

Assistant Receptionist

Hotel Chicago
11.2006 - 07.2009

Receptionist

Hotel Bridge
05.2000 - 10.2006

Front Office Receptionist

Hotel Klassic Gold
04.1997 - 03.1998

Master of Arts - History

Gujarat University

Bachelor of Arts - History

Gujarat University

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Arshad Kadri Front Office Manager