Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arshad Shaikh

Mumbai

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

2
2
years of professional experience

Work History

IT Technical Support Specialist

Alphawarenext Technologies Pvt.Ltd
Mumbai
08.2023 - Current
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Configured user accounts in Active Directory and other directory services platforms.
  • Created detailed technical documentation for IT processes and procedures.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Deployed new computers for end users by installing operating systems and applications according to company standards.
  • Installed and configured Oracle Database software, components, and tools.
  • Monitored database performance and tuned accordingly.

WordPress Developer

Dotname Network
Mumbai
02.2023 - 08.2023
  • Developed custom WordPress themes from scratch using HTML5, CSS3, JavaScript, and PHP.
  • Installed, configured, and updated WordPress core software as well as plugins and themes in order to maintain security and compatibility with the latest version of WordPress.
  • Designed custom page templates that could be used by content authors when creating new pages or posts.
  • Monitored website performance metrics such as page load speed, uptime, server resources usage. to ensure optimal performance of the site.
  • Developed and implemented SEO strategies to improve website visibility in search engine results.
  • Monitored competitor websites for changes in their SEO tactics and adjusted accordingly.
  • Developed automated backup solutions for quick recovery in case of an unexpected disaster scenario.

Operations Associate

Impact Guru Ventures Pvt.Ltd
Mumbai
06.2022 - 02.2023
  • Worked as a Operation Associate.
  • Completion of work provided with accuracy.
  • Maintaining records, Internal Databases.
  • Preparing report efficiently and accurate

Education

HSC - Commerce

S.M Sheety Junior College
Mumbai | IN
05-2016

SSC -

Holy Family High School
Mumbai | IN
03-2014

B.Com -

Mumbai University
Mumbai | IN

Skills

  • Tech Support
  • Computer Security
  • Desktop Component Repair
  • Account Administration
  • Hardware Upgrades
  • Windows 10
  • Technical Consulting
  • System Performance Tracking
  • Service Calls
  • Disaster Recovery
  • Support Ticket Triage
  • Technical Equipment Inspection
  • Operating System Installation
  • Software Updating
  • Configuration Management
  • Active Directory knowledge
  • Oracle database
  • WordPress Developer

Timeline

IT Technical Support Specialist

Alphawarenext Technologies Pvt.Ltd
08.2023 - Current

WordPress Developer

Dotname Network
02.2023 - 08.2023

Operations Associate

Impact Guru Ventures Pvt.Ltd
06.2022 - 02.2023

HSC - Commerce

S.M Sheety Junior College

SSC -

Holy Family High School

B.Com -

Mumbai University

Similar Profiles

  • Varsha Thakare

    Varsha ThakareVarsha Thakare

    Manager of Accounts and Finance at Henkel Adhesive Technologies India Pvt.Ltd.(formerly Henkel CAC Pvt.Ltd.)Manager of Accounts and Finance at Henkel Adhesive Technologies India Pvt.Ltd.(formerly Henkel CAC Pvt.Ltd.)

  • Ganesh Krepeshwar

    Ganesh KrepeshwarGanesh Krepeshwar

    Software Engineer at Securra Health Technologies Pvt.Ltd (sister company to Amtex Software Solutions Pvt.LtdSoftware Engineer at Securra Health Technologies Pvt.Ltd (sister company to Amtex Software Solutions Pvt.Ltd

  • K Srinivas Achary

    K Srinivas AcharyK Srinivas Achary

    Supervisor Art at Anibrain Digital Technologies Pvt.ltd.Supervisor Art at Anibrain Digital Technologies Pvt.ltd.

  • Priti Sharma

    Priti SharmaPriti Sharma

    Senior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private LimitedSenior AVP (Senior Business Executive - Consultant), Audit and Governance at Wells Fargo International Solutions Private Limited

  • Mohammad Kaif Shaikh

    Mohammad Kaif ShaikhMohammad Kaif Shaikh

    Relationship Manager at ICICI BankRelationship Manager at ICICI Bank

CREATE PROFILE
Arshad Shaikh