Arshad Shaikh
Team Leadership & Client Acquisition Expert
Mumbai,MH
Summary
Results-driven Operations Manager with strong experience in real estate inside sales and team leadership. Proven ability to drive high revenue, improve conversions, and manage end-to-end sales funnel. Skilled in building high-performing teams, tracking performance, and achieving targets consistently.
Overview
12
12
years of professional experience
1
1
Language
Work History
Operations Manager
NoBroker.com
10.2025 - Current
- Delivered ₹97 Cr in revenue, achieving the highest-ever JMF performance against a target of ₹52.5 Cr (186% achievement).
- Managing and leading a team of 7 Relationship Managers handling Pan-India inbound sales.
- Driving end-to-end inbound inside sales strategy, ensuring effective lead handling, follow-ups, and conversions.
- Demonstrating strong expertise in sales funnel management, improving team productivity and conversion ratios.
- Implementing data-driven performance tracking and optimization strategies to maximize closures and revenue.
Assistant Manager
NoBroker.com
04.2023 - 09.2025
- Awarded Highest Performing Assistant Manager, earning ₹6 Lakhs in incentives within 1 year.
- Managed Pan-India inside sales chat operations, ensuring efficient lead handling and customer engagement.
- Led and mentored a team of 8 Relationship Managers, driving performance and consistent target achievement.
- Improved lead-to-closure ratio and significantly enhanced site visit conversion rates.
- Monitored daily productivity, attendance, and real-time dashboards to ensure team efficiency and accountability.
Unit Leader
NoBroker.com
02.2022 - 03.2023
- Led inside sales operations across Western Mumbai, Central Mumbai, Navi Mumbai, and Thane clusters.
- Managed the end-to-end sales funnel from Lead → Site Visit → Closure, ensuring higher conversion efficiency.
- Mentored and managed a team of 8 Relationship Managers, improving overall productivity and conversion rates.
- Played a key role in hiring, attrition control, and process compliance to maintain team stability and performance.
WFM | Team Leader | Group Leader | Sales Executive
Teleperformance
10.2014 - 01.2022
- Managed Workforce Management (WFM) for 50+ agents (US process) using NICE IEX, ensuring optimal staffing and scheduling efficiency.
- Led holiday package sales operations for Thomas Cook (Pan India), driving revenue and customer acquisition.
- Monitored and managed key KPIs including AHT (Average Handling Time), Shrinkage, Attrition, and Schedule Adherence.
- Trained and groomed teams to consistently achieve sales targets and SLA commitments.
- Awarded Best Employee of the Year – 2 Times (Thomas Cook – Tours & Travel Process).
- Recognized as Best Team Leader of the Year – 1 Time.
- Achieved Top Performing Executive – 8 Times for consistent high performance.
- Recognized for consistent target achievement, leadership excellence, and strong sales performance.
- Earned domestic incentive travel rewards for top performance:Lonavala – 3 Days
Goa – 4 Days
Kashmir – 7 Days
Rajasthan & Delhi – 5 Days
Education
B'com - Business Management
Mumbai University
Mumbai, India01-2014
Skills
Team Leadership & Coaching
Inside Sales & Funnel Management
Revenue & Target Achievement
KPI Monitoring & Performance Management
Data Analysis & Sales Reporting
Advanced Excel & Dashboarding
Hiring, Attrition & Process Compliance
Timeline
Operations Manager
NoBroker.com
10.2025 - Current
Assistant Manager
NoBroker.com
04.2023 - 09.2025
Unit Leader
NoBroker.com
02.2022 - 03.2023
WFM | Team Leader | Group Leader | Sales Executive
Teleperformance
10.2014 - 01.2022
B'com - Business Management
Mumbai University
ADDITIONAL PERSONAL INFO
Address: Mumbai