Arshan Jada

• Delivered technical support to a diverse client base across the APAC region, ensuring timely resolution of hosting and infrastructure-related issues.
• Assisted clients via live chat through Salesforce, providing quick and effective solutions while maintaining customer satisfaction.
• Worked extensively with Domains, Web Hosting, Email Hosting, SSL (Sectigo), SiteLock, CodeGuard, Acronis Backup, and GSuite services.
• Troubleshot and resolved issues across Linux, Windows, Cloud, and WordPress Hosting environments, ensuring minimal downtime.
• Handled complex cases related to VPS and Dedicated Servers, including server performance optimization and critical issue resolution.
• Utilized Bash scripting to generate and analyze server logs for identifying high load and performance bottlenecks.
• Diagnosed and resolved email deliverability issues by fetching and analyzing Kafka logs.
• Proficient with tools such as Solar Putty, FileZilla, and HeidiSQL to streamline troubleshooting and client support.

Python/Odoo Developer

Started as a trainee and steadily grew into a junior and then senior Python/Odoo developer, contributing to a variety of client projects across different industries. My role involved developing custom modules, enhancing existing features, integrating third-party services, and ensuring smooth client operations through efficient solutions.

Key Contributions & Projects:

• Star Image Infotech – Customized the website module to skip payment and directly generate quotations, implemented sub-branch functionality, advanced filters, and developed Delivery & Tax Volume reports with tailored access rights.
• Zaco Computers – Automated repetitive task creation to improve efficiency.
• Wonderwall Design – Integrated Endicia Shipping, built FTP Radial connections for importing/exporting data, and automated invoice uploads.
• Choice Furniture Superstore – Fixed client-reported bugs, stabilizing their Odoo system for daily operations.
• Salla Connector – Built a bi-directional connector between Odoo and Salla for seamless sync of products, customers, and orders.
• DPD Shipping Connector – Enabled shipping label creation, real-time rate retrieval, tracking, and cancellation directly within Odoo.
• Multi-Reports Module – Designed flexible reporting for invoices, quotations, purchase orders, delivery slips, and packages.
• Prestashop Connector – Created cron jobs for import/export operations and added invoice export with sales order state updates.
• BigCommerce Connector – Resolved critical bugs ensuring smooth client workflows.
• Shobha Exim – Delivered advanced features like Tally reports, manual exchange rates, shipment tracking, cost center setup, and bill of lading summaries.
• Decstudio Furnishings – Developed modules for catalog & tailor management, CRM funnel, dashboards for key departments, and custom reports.
• Sujata Computers – Implemented multi-salesperson management, validators (Email, GST, PAN, Mobile), credit approval workflows, MIS & interest calculation reports, and customized email/report templates.
• Seesun – Enhanced the Odoo-Magento connector with grouped product support, automated sales-to-manufacturing workflows, and improved order previews.

Growth Path:

• Trainee (Dec 2022 - Feb 2023): Learned Python/Odoo fundamentals, contributed to bug fixes, and assisted in small customizations.
• Junior Developer (Mar 2023 – Dec 2024): Took ownership of mid-sized projects, integrated connectors, and improved reporting modules.
• Senior Developer (Jan 2025 – Present): Led development for critical client projects, handled end-to-end integrations, and mentored junior developers.