Arshdeep Kaur
Ganganagar
Summary
Competent Customer Relationship Officer/Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
6
6
years of professional experience
Work History
Customer Relationship Officer/Customer Service Representative
FutureTeq
11.2023 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Logged call information and solutions provided into internal database.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Tracking and Tracing shipments to ensure everything is done on time.
Assistant Manager
Tim Hortons
02.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervisor
Tim Hortons
03.2022 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
Host India
03.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Member
Tim Hortons
10.2021 - 03.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Call Center Agent
IO Solutions Call Center
04.2019 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Sales Representative
Rogers Communications
02.2018 - 01.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
College Diploma - Medical Care
Collège De Comptabilité Et De Secrétariat Du Qubec
Longueuil, QC02.2022
College Diploma - Accounting
College Supérieur De Montréal Inc
Montreal, QC08.2019
Skills
- Proficient in Omnitracs, Blackberry and FleetHunt
- Priority Management
- Quality Standards
- Safe Work Methods
- Time Management
- Staff Supervision
- Microsoft Office
- Customer Relations
- Photography
- Organizational Policies
- Customer Service
- Staff Management
Hobbies
- Videography
- Traveler
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Relationship Officer/Customer Service Representative
FutureTeq
11.2023 - Current
Assistant Manager
Tim Hortons
02.2023 - 08.2023
Supervisor
Tim Hortons
03.2022 - 02.2023
Team Member
Tim Hortons
10.2021 - 03.2022
Customer Service Representative
Host India
03.2021 - 04.2022
Call Center Agent
IO Solutions Call Center
04.2019 - 08.2019
Sales Representative
Rogers Communications
02.2018 - 01.2019
College Diploma - Medical Care
Collège De Comptabilité Et De Secrétariat Du Qubec
College Diploma - Accounting
College Supérieur De Montréal Inc
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