OPERA
Arshdeep Rana
Hotel Operations Manager
Mumbai,India
Summary
Results-oriented hospitality professional with more than 09 years of experience in day-to-day business operations management. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams
Overview
8
8
years of professional experience
3
3
Years of post-secondary education
3
3
Languages
Work History
Operations Manager
Seven Sands Ville
Lonavala, India
04.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed operations reports to understand numbers and trends.
- Developed systems to track and log work issues.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Hotel Manager
Hotel Imperial
Ludhiana, India
09.2020 - 03.2021
- Handled guest complaints and offered required services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
Duty Manager (Acting Front Office Manager)
Cidade de Goa - by Taj (IHCL Group)
Goa, India
05.2018 - 01.2020
- Prepared written communications, reports and documents.
- Implementing cost-saving initiatives that addressed long-standing problems.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created, prepared and delivered reports to various departments.
- Reviewed guest and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews, recommending additional training or advancements.
Duty Manager
ITC Grand Bharat - A Luxury Collection Retreat
Gurugram, India
01.2017 - 03.2018
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Oversaw [Type] operations with team of [Number] personnel.
Team Leader
ITC Grand Bharat - A Luxury Collection Retreat
Gurugram, India
11.2015 - 12.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated weekly meetings for internal and external groups.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of [Number] members while providing exceptional customer service.
Front Office Supervisor
Radisson Blu Hotel
Ludhiana, India
01.2015 - 10.2015
- Prepared agendas and took notes at meetings to archive proceedings.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
Front Desk Associate
Radisson Blu Hotel
Ludhiana, India
05.2013 - 12.2014
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
Bachelor of Science - Hospitality And Catering Management
06.2010 - 03.2013
Skills
Work flow planning
Cost reduction strategies
Budgeting and forecasting
Data analysis
Operations management
Cost reduction and containment
Procurement and sales
Staff Management
Superb time management skills
Business planning
Software
IDS
Timeline
Operations Manager - Seven Sands Ville
04.2021 - Current
Hotel Manager - Hotel Imperial
09.2020 - 03.2021
Duty Manager (Acting Front Office Manager) - Cidade de Goa - by Taj (IHCL Group)
05.2018 - 01.2020
Duty Manager - ITC Grand Bharat - A Luxury Collection Retreat
01.2017 - 03.2018
Team Leader - ITC Grand Bharat - A Luxury Collection Retreat
11.2015 - 12.2016
Front Office Supervisor - Radisson Blu Hotel
01.2015 - 10.2015
Front Desk Associate - Radisson Blu Hotel
05.2013 - 12.2014
IHM Meerut - Bachelor of Science, Hospitality And Catering Management
06.2010 - 03.2013