Fitness
Arshdeep Singh
Mohali
Summary
Dedicated professional with a proven track record of fostering positive work environments, enhancing client engagement, and driving team success through effective communication and problem-solving. Skilled at building strong relationships across all levels of an organization and committed to helping the business thrive. Seeking to leverage interpersonal skills and management experience to bring a fresh perspective to organizational development and team leadership.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Employee Success Manager
NTT DATA
09.2021 - 10.2024
- Led people success initiatives across a 1500+ member delivery team, focusing on holistic employee wellbeing, retention, and cultural alignment during a phase of rapid growth and post-acquisition integration.
- Conducted regular 1:1 check-ins with 100% of delivery team members each month (about 100 employees assigned per team member), proactively identifying concerns and implementing tailored action plans—resulting in a 22% reduction in employee grievances.
- Designed and launched company-wide engagement campaigns (employee recognition initiatives, quarterly celebrations called Noventa , internal newsletters), increasing employee participation by 35% year-over-year and improving engagement scores by 30%.
- Developed and presented real-time employee sentiment dashboards for leadership using data from surveys, exit processes, and engagement tools—enabling quicker interventions and enhancing decision-making.
- Collaborated cross-functionally with Delivery, HRBP, L&D, and Talent Acquisition teams to identify gap areas in experience and communication, driving process improvements in onboarding and performance feedback loops.
- Played a key role in maintaining organizational morale and continuity during Apisero’s acquisition by NTT DATA in 2022, contributing to >85% retention through strategic change management communications and cultural reinforcement.
- Initiated targeted stay interviews and exit apprehension frameworks that reduced regrettable attrition in high-impact teams by 18% over 12 months.
- Contributed to refining the company’s internal branding and values communication strategy, helping align employees with the broader organizational mission, vision, and business goals.
Asst. Lobby Manager
The Park Hotel
07.2020 - 08.2021
- Supervised the front office team, managing 6-10 front office associates, ensuring efficient daily operations and a high level of customer service.
- Coordinated check-ins/outs, reservations, and guest requests, achieving an average guest satisfaction score of 92% during tenure.
- Actively strategized to improve the hotel's ranking on TripAdvisor, driving a successful effort to increase the ranking from No. 9 to No. 2 through enhanced guest experiences and proactive guest engagement.
- Led guest complaint resolution efforts, resulting in a 30% decrease in guest escalations and a 15% increase in guest loyalty through personalized service.
- Worked closely with housekeeping, maintenance, and food & beverage departments, improving interdepartmental efficiency and reducing response time to guest needs by 20%.
- Trained new staff, conducted performance evaluations, and implemented best practices that improved team productivity by 15%, based on reduced guest complaints.
- Monitored and adjusted room occupancy and rates in collaboration with the revenue management team, increasing occupancy during low-demand periods by 8%.
- Assisted with front office budgeting, inventory management, and ordering supplies, helping to cut operational costs by 10% while maintaining service quality.
- Played a key role in achieving 85-90% occupancy on average and contributed to exceeding annual revenue targets by 12%.
General Management Trainee (Front Office)
NTT DATA
07.2018 - 06.2020
- Managed daily operations of a busy 80-room hotel, overseeing an average of 100+ guest interactions per day.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues, contributing to a 90% guest satisfaction rate and a 15% reduction in guest complaints during tenure.
- Assisted in overseeing front desk operations, including check-ins/outs, reservations, and guest requests, improving check-in efficiency by 20%.
- Led a team of 4-6 front-office staff, providing guidance and training to enhance team performance and boost productivity by 25%.
- Collaborated with other departments (Housekeeping, Maintenance, Food & Beverage), ensuring effective communication and a 20% improvement in interdepartmental response times.
- Participated in cross-functional training, enhancing operational knowledge and improving departmental coordination, which helped reduce operational delays by 10%.
- Monitored room occupancy and rates, contributing to a 5% increase in room occupancy during off-peak seasons by assisting in strategic pricing and reservation management in tandem with the sales department.
- Gained comprehensive insights into hotel operations, customer relations, and team leadership, which led to my promotion to Assistant Lobby Manager within 12 months.
Education
BSc. - Hospitality & Hotel Administration
Institute of Hotel Management
Mumbai 04.2015 - 01.2018
AISSCE - PCM
VB International School
Talwara 01.2013 - 03.2015
AISSE -
BBMB DAV Public School
Talwara 01.2012 - 03.2013
Skills
- Employee Engagement & Wellbeing Programs
- Cross-Functional Team Collaboration
- 1:1 Coaching & Support Conversations
- Stakeholder Management & Business Partnering
- Internal Communications & Culture Building
- Event Planning & Initiative Execution
- People Data Analysis & Leadership Reporting
- Change Management & Post-Acquisition Integration
- Guest Experience & Service Excellence
- Team Supervision & Staff Training
- Conflict Resolution & Complaint Handling
- Reputation & Satisfaction Management
Certification
Design Thinking
Interests
Podcasts
Music
Baking
Timeline
Employee Success Manager
NTT DATA
09.2021 - 10.2024
Asst. Lobby Manager
The Park Hotel
07.2020 - 08.2021
General Management Trainee (Front Office)
NTT DATA
07.2018 - 06.2020
BSc. - Hospitality & Hotel Administration
Institute of Hotel Management
04.2015 - 01.2018
AISSCE - PCM
VB International School
01.2013 - 03.2015
AISSE -
BBMB DAV Public School
01.2012 - 03.2013
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