Salesforce
Arshdeep Singh Jassal
Team Leader
Gandhinagar,Gujrat
Summary
Experienced in a competitive sales environment, I have developed expertise in strategic planning, team leadership, and performance analysis. Now, I aim to transition into a different field where I can apply my demonstrated ability to motivate and guide teams in achieving sales targets. Committed to leveraging these skills for impactful and results-driven outcomes in my new professional role.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Assistant Sales Coach (Team Leader)
Effective Teleservice Private Limited
Gandhinagar
05.2024 - Current
- Guided employees to complete tasks efficiently, enhancing overall productivity
- Conducted training sessions to align team goals with organizational objectives
- Recommended policy updates for improved operational efficiency
- Communicated KPIs to team members, ensuring transparency and accountability
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Introduced creative incentives programs designed to motivate employees while also rewarding their hard work.
- Trained and mentored 25 new personnel hired to fulfill various roles.
- Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
Operations Intern (Team Leader)
Effective Teleservice Private Limited
Gandhinagar
03.2023 - 04.2024
- Built professional relationships to address and resolve issues promptly
- Promoted high standards through exemplary personal behavior and mentorship
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Supervised adherence to procedures and maintained quality benchmarks
- Managed a team of 25 team members from 3 different LOB's and coordinate in a way to get optimum results.
Subject Matter Expert (SME)
Effective Teleservice Private Limited
Gandhinagar
03.2023 - 04.2023
- Provided subject matter expertise, ensuring excellence in technical and operational support
- Prepared detailed reports for upper management on a daily, weekly, and monthly basis
- Managed real-time and historical analysis to enhance decision-making processes
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Experience Specialist
Effective Teleservice Private Limited
Gandhinagar
11.2022 - 03.2023
- Built rapport with customers, delivering professional and friendly service
- Handled complaints effectively, providing solutions to improve client satisfaction
- Demonstrated proficiency in upselling and multi-tasking within diverse teams
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Education
Bachelor of Commerce -
Alliance University of Commerce & Management
12th Board Examination -
D.A.V Public School, Acc Jamul
10th Board Examination -
D.A.V Public School, Acc Jamul
Skills
Certification
L1 Remarkable Certified Coach (Etech)
Awards
- Top Team Lead, 2024
- Top Team Lead, 2023
- Top Performer CSR, 2022-2023
- National Powerlifting Champion, 2017 & 2018 (Two-time winner)
Software
MS Office (Excel, PowerPoint & Outlook)
Google Spreadsheets
Microsoft Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Assistant Sales Coach (Team Leader)
Effective Teleservice Private Limited
05.2024 - Current
Operations Intern (Team Leader)
Effective Teleservice Private Limited
03.2023 - 04.2024
Subject Matter Expert (SME)
Effective Teleservice Private Limited
03.2023 - 04.2023
Customer Experience Specialist
Effective Teleservice Private Limited
11.2022 - 03.2023
Bachelor of Commerce -
Alliance University of Commerce & Management
12th Board Examination -
D.A.V Public School, Acc Jamul
10th Board Examination -
D.A.V Public School, Acc Jamul
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