ARSHDEEP SINGH SODHI
LONDON
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
1
1
year of professional experience
Work History
Hotel Assistant
Hotal silver moon
Chandigarh
07.2022 - 02.2023
- Assisted guests with check-in and check-out procedures, including providing relevant information about hotel amenities and services.
- Provided outstanding customer service to ensure guest satisfaction.
- Ensured the accuracy of all room rates, discounts, and billing instructions.
- Greeted guests in a friendly and professional manner upon arrival and departure.
- Maintained cleanliness of lobby area, ensuring it was always presentable for guests.
- Answered incoming calls promptly and courteously, routing them to appropriate personnel as necessary.
- Maintained inventory of supplies in the front desk area such as key cards and stationary items.
- Assisted guests with special requests or needs when possible such as arranging transportation or providing directions.
- Followed up with customers after their stay to ensure satisfaction.
Education
Bachelor of Hotel Management And Catering Technology -
Global Institute Of Management
Amritsar04-2022
Skills
- Room Booking
- Visitor Orientation
- Customer Service
- Guest Satisfaction
- Excellent Communication
- Quality Assurance
References
References available upon request.
Timeline
Hotel Assistant
Hotal silver moon
07.2022 - 02.2023
Bachelor of Hotel Management And Catering Technology -
Global Institute Of Management
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