ARSHI ARIF

• Responsible for taking care of complete IT Leasing for US Bank.
• Responsible for streamlining the Lease process among all accounts , standardization of policies and practices.
• Review and validate all Schedules and Exhibits before the final sign off.
• Progressed through various purchasing, consulting and leadership roles.
• Assembled and prepared new purchase order contract folder with all related documentation.
• Responsible for Procurement Operations with an integrated control governance framework aligned across Global Procurement.
• Responsible for leading end-to-end Lease
• Create monthly GRNs and processing invoices in a timely manner.
• Work with suppliers and lessor on corrections, lost/stolen devices and buyout projects.
• Additionally managing Employee Engagement Team , advising on general administrative task for my team.
• Review and check all manual PO's before sending to vendor.
• Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.

• Facilitated ongoing team development and growth through training and professional skills enhancement, managing
• Instructor-Led Training, facilitating training sessions
• Planning and organizing CTD Certificate To Deliver) sessions for all employees
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Taking batches on Procurement (Domain) in P2P Process (attendance report, Day end report, learning reports, pre & post-assessments, feedback)
• Expertise in maintaining relationships with stakeholders, and business owners and working closely with aligned projects with respect to their overall .Process knowledge
• Improvements, making Training plans, conducting monthly knowledge Test, and publishing Performance Dashboards monthly.
• Conducting refresher sessions and new Training as per Client requirements.
• Certified DTP reviewer (review and approve Process DTPs/SOPs) in all Procurement Domain (P2P, OTC,RTR)
• Expertise in training on Customer management., Responsible for uploading and creating Database for new joiners withing Training Team
• Created plans and communicated deadlines to complete projects on time.

ADDITIONAL RESPONSIBLITIES:

• Appointed as a Team member of Employee Engagement Team
• Responsible to arrange for any Team Dinners , lunches or events.
• Organizing Friday fun activities to bring rigor and refreshment in Team
• Plan any Client visit and take care of their Hotel accommodations , flights tickets etc.
• Submit related bills & invoices to Accenture internal accounts Team for all expenses approval.
• Responsible for planning any special or cultural event as needed.

Responsible for end-to-end Procurement (p2p) for client.

• Responsible for assigning all email tickets within the Team for a timely resolution.
• Ensuring that CSAT & NPS are maintained throughout.
• Responsible for taking care of all extra curricular activities for Team.
• Ensured outstanding value across procurement strategy, consistently delivering against company performance targets.
• Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
• Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
• Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.

Assisting all Barclays Personal Account holders with all bank account related queries like transactions, payments and new services

• Act as FPOC (first point of contact) in resolving customer queries and complaints.
• Facilitated ongoing team development and growth through training and professional skills enhancement.
• Maintained high-level knowledge of current and emerging technology development and applications
• Helped in reducing Team escalations from 50% annual to 20% annual by applying customer-centric strategies
• Upselling all banking products like Credit cards ,Overdraft facility loans , ISA & Bonds
• To follow all Ethics & Compliance while handling the bank accounts
• Expertise in KYC/AML in accordance with Law.
• Developed long-term relationships with clients, providing sound financial advice.
• Built lasting relationships with clients through consistent communication and understanding of their financial goals.

• Providing excellent customer service & resolving client escalations
• Handling all queries and complaints of AT&T customers
• Open new phone accounts, modify phone plans , make payments and other services as requested by customers.
• Worked on process improvements and best practices for client
• AT&T, and resolving escalations related to fraudulent charges
• Upselling products like Wireless Internet & Dish TV
• Helped in increasing annual Team Sales by 20%
• Mentoring new Team members by barging their live calls and providing relevant feedback.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Handled customer concerns and escalated major issues to supervisor.
• Maintained clean, safe working environments to eliminate accident risks.
• Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions.
• Leveraged CRM systems to effectively track client interactions and maintain accurate records of communication history.
• Mentored junior team members, improving overall team performance and cohesiveness.