ARSHIA NARGIS
Bangalore
Summary
Dynamic transportation representative with Amazon, adept at optimizing logistics and enhancing customer satisfaction. Proven ability to manage over 200 tickets daily while ensuring timely deliveries. Strong communicator and motivated team player, skilled in problem-solving and decision-making, with a focus on achieving operational excellence in high-pressure environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
TRANSPORTATION REPRESENTATIVE (CONTRACT)
Amazon
Remote(WFH)
09.2024 - 09.2025
- Ensured timely departure of trucks from fulfillment centers to meet delivery commitments.
- Monitored live truck movements to ensure smooth transportation processes.
- Facilitated information flow among stakeholders, resolving issues to enhance customer experience.
- Communicated with external customers regarding any arising issues during transportation.
- Provided real-time customer support in a 24/7 operational environment.
- Managed 200+ tickets daily using FMC Celestia WMS ticketing dashboard, maintaining operational efficiency.
- Escalated problems or data discrepancies to relevant teams, securing timely resolutions for deliveries.
- Created tickets based on ground team requirements, including lane size and priority.
ASSOCIATE INFRASTRUCTURE ANALYST
Mphasis
Bengaluru
12.2012 - 09.2015
- Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
- Managed and monitored installed systems to achieve maximum availability and reliability.
- Monitored application performance to enhance functionality and proactively address issues. and Monitored server performance to maintain system reliability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Sought new customers and networked at key events to align with business objectives.
Education
BE - Computer Science Engineering
HKBK College of Engineering, VTU
Bengaluru, India12th -
Adarsha First Grade College
10th -
Florence High School
Bengaluru, IndiaSkills
- Logistics optimization
- Stakeholder collaboration
- Effective communication skills
- Customer service orientation
- Ability to work under pressure
- Decision-making skills
- Conflict resolution
Certification
- ITIL V5 certified by Peoplecert
Timeline
TRANSPORTATION REPRESENTATIVE (CONTRACT)
Amazon
09.2024 - 09.2025
ASSOCIATE INFRASTRUCTURE ANALYST
Mphasis
12.2012 - 09.2015
BE - Computer Science Engineering
HKBK College of Engineering, VTU
12th -
Adarsha First Grade College
10th -
Florence High School