Arshied Ahmad Wani Mr
Customer Service Executive
Srinagar
Summary
Dynamic and results-oriented professional with extensive experience in customer service and requisition management, notably with StarTek. Excelled in resolving customer complaints, enhancing loyalty, and achieving targets through strategic planning and effective team collaboration. Skilled in work coordination and cultural awareness, consistently improving customer satisfaction and operational efficiency.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Customer Service Representative
StarTek
04.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked for Flipkart return Process
Customer Service Representative
First Source Limited
03.2016 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Airtel Access
04.2007 - 08.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - MLT
Singhania University
Rajasthan 04.2001 -
Bachelor of Science - Science
Islamia College of Science And Commerce
Srinagar 04.2001 -
Skills
Work coordination
Timeline
Customer Service Representative
StarTek
04.2023 - 09.2024
Customer Service Representative
First Source Limited
03.2016 - 10.2018
Customer Service Representative
Airtel Access
04.2007 - 08.2009
Associate of Science - MLT
Singhania University
04.2001 -
Bachelor of Science - Science
Islamia College of Science And Commerce
04.2001 -
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