Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Arshita Srivastava

Mumbai

Summary

Results-driven Inside Sales and Customer Success professional with 8+ years of experience in B2B/B2C sales, business development, lead generation, consultative selling, and customer relationship management across EdTech, Banking, and Financial Services. Proven expertise in qualifying prospects, managing end-to-end sales cycles, closing opportunities, and driving customer onboarding, adoption, and retention. Skilled in CRM tools, pipeline management, sales strategy, negotiation, stakeholder management, and cross-functional collaboration. Adept at identifying customer needs, delivering solution-based sales, and consistently contributing to revenue growth and customer success.

Overview

10
10
years of professional experience

Work History

Career Break

Motherhood
Navi Mumbai
04.2025 - 07.2026

Planned career break to prioritize early childcare and family responsibilities.

Maintained industry awareness through ongoing professional development during preparation for full-time sales leadership return.

Senior Program Advisor

Interview Kickstart
02.2025 - 04.2025
  • Qualified inbound leads and guided opportunities through entire sales cycle, enhancing learner engagement.
  • Conducted consultative sales conversations with prospective learners to align educational recommendations with career goals.
  • Collaborated with onboarding and customer success teams to ensure seamless learner onboarding and engagement.
  • Maintained accurate CRM records and executed timely follow-ups, optimizing conversion rates.

Senior Inside Sales Manager

Geekster
10.2023 - 01.2025
  • Managed sales lifecycle from lead qualification to deal closure, ensuring seamless transitions and client satisfaction.
  • Negotiated enrollments, converting qualified prospects by effectively addressing objections.
  • Developed and maintained robust sales pipeline using CRM tools.
  • Conducted consultative sales meetings to assess learner needs and tailor upskilling program recommendations.
  • Collaborated with marketing and customer success teams to improve onboarding and engagement.
  • Guided team members in skill development and best practices, supporting achievement of business targets.

Senior Inside Sales Manager

Scaler Academy
10.2022 - 10.2023
  • Cultivated strong client relationships by identifying needs and providing solution-oriented recommendations.
  • Managed high-value customer opportunities through entire sales funnel processes.
  • Collaborated with cross-functional teams to enhance onboarding and retention strategies.
  • Utilized CRM software to track customer interactions and sales activities.

Inside Sales Specialist

Simplilearn
03.2021 - 09.2022
  • Managed inbound and outbound B2C sales opportunities, increasing market reach across domestic and international segments.
  • Qualified leads and advanced opportunities through the sales pipeline.
  • Identified cross-selling and upselling opportunities during customer onboarding, enhancing customer value and satisfaction.
  • Maintained accurate CRM records and executed timely follow-ups, ensuring seamless communication throughout the sales process.
  • Delivered product demonstrations and career consultations to prospective learners.

Assistant Manager

ICICI Bank
04.2019 - 08.2021
  • Cultivated long-term client relationships by delivering personalized financial solutions that addressed individual goals.
  • Cross-sold banking and financial products tailored to specific customer needs, enhancing overall client satisfaction.
  • Delivered exceptional customer service while achieving business growth objectives.
  • Managed customer relationships and acquired new customers through targeted consultative selling strategies.

Senior Risk Associate Manager

Ways2Capital
07.2016 - 02.2019
  • Managed customer acquisition and portfolio growth.
  • Assessed customer needs and tailored investment solutions, contributing to informed decision-making.
  • Cultivated relationships with prospective and existing clients through consultative financial advisory, enhancing client trust and engagement.
  • Provided personalized service, significantly increasing customer satisfaction and fostering long-term loyalty.

Education

MBA - Marketing & Finance

Samrat Ashok Technological Institute
Vidisha

Bachelor of Commerce - Computers

Barkatullah University
Bhopal

Skills

  • Consultative selling
  • B2B and B2C sales
  • Lead generation and prospecting
  • Opportunity qualification
  • Sales pipeline management
  • Negotiation and closing
  • Cross-selling and upselling
  • Client onboarding
  • Customer relationship management
  • Customer success strategies
  • Sales strategy and planning
  • Revenue growth
  • Territory management
  • Stakeholder management
  • Business development
  • Team collaboration
  • Client engagement strategies
  • CRM tools proficiency
  • Microsoft Excel and Office Suite
  • Google Workspace expertise
  • MS Teams and Zoom proficiency
  • MS Teams and Zoom proficiency

Languages

  • English
  • Hindi

Accomplishments

  • Top Performer Award – Exceeded monthly sales target by 150%.

Timeline

Career Break

Motherhood
04.2025 - 07.2026

Senior Program Advisor

Interview Kickstart
02.2025 - 04.2025

Senior Inside Sales Manager

Geekster
10.2023 - 01.2025

Senior Inside Sales Manager

Scaler Academy
10.2022 - 10.2023

Inside Sales Specialist

Simplilearn
03.2021 - 09.2022

Assistant Manager

ICICI Bank
04.2019 - 08.2021

Senior Risk Associate Manager

Ways2Capital
07.2016 - 02.2019

MBA - Marketing & Finance

Samrat Ashok Technological Institute

Bachelor of Commerce - Computers

Barkatullah University
Arshita Srivastava