Summary
Overview
Work History
Education
Skills
Dancing and reading books
Timeline
Generic

Arshiya

Tutor, Team Lead, Freelance Telecaller
Bengaluru

Summary

Dynamic professional with expertise in customer engagement, team leadership, and operational efficiency. Proven success at Futwork in enhancing client relationships through exceptional communication skills. Spearheaded a team at Kanva Corporation Bank, boosting productivity by 20%. Skilled in objection handling, lead management, and academic mentoring. A positive and empathetic communicator, adept at resolving inquiries and delivering outstanding service.

Overview

7
7
years of professional experience

Work History

Freelance Telecaller

Futwork
01.2024 - 09.2024
  • Provided exceptional telecommunication services to support client objectives.
  • Maintained accurate records of client interactions and feedback to improve service delivery.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.

Team Lead

Kanva Corporation Bank
02.2021 - 12.2023
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Managed and led a team to ensure smooth operations and achievement of organizational goals.
  • Oversaw daily operations, problem-solving, and team motivation to enhance productivity and efficiency.

Tutor

Edumatics Company
03.2018 - 04.2021
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.


  • Effectively delivered personalized educational sessions to students, fostering understanding and academic excellence.
  • Developed innovative teaching methodologies to engage students and achieve learning objectives.

Education

Master of Computer Applications - Computer Applications Development

Aditya Group of Institutions
Bangalore
04.2001 -

Bachelor of Computer Applications - Bachelor of Computer Applications (BCA)

Aditya Group of Institutions
Bangalore
04.2001 -

Skills

    Goal oriented

    Objection handling

    Follow-up calls

    Lead management

    Email and telephone etiquette

    Relationship building

    Customer database maintenance

    Outbound and inbound calls

    Skilled negotiator

    Customer engagement

    Appointment scheduling

Dancing and reading books

Avid reader with a passion for literature. Explores diverse genres and hones dance skills through dedicated practice and performance.

Timeline

Freelance Telecaller

Futwork
01.2024 - 09.2024

Team Lead

Kanva Corporation Bank
02.2021 - 12.2023

Tutor

Edumatics Company
03.2018 - 04.2021

Master of Computer Applications - Computer Applications Development

Aditya Group of Institutions
04.2001 -

Bachelor of Computer Applications - Bachelor of Computer Applications (BCA)

Aditya Group of Institutions
04.2001 -

Similar Profiles

CREATE PROFILE
Arshiya Tutor, Team Lead, Freelance Telecaller