ARSHIYA ANSARI
Ghatkopar West
Summary
- Results-driven professional with expertise in customer relationship management and business development, dedicated to enhancing organizational performance. Proven track record in driving initiatives that bolster customer satisfaction and foster collaborative teamwork. Actively seeking opportunities to leverage skills in a dynamic environment focused on growth and success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Executive
ODeX INDIA SOLUTION PVT LTD.
Mumbai
02.2025 - Current
- Created comprehensive reports on daily metrics like number of calls and duration.
- Delivered timely assistance through in-app communication channels.
- Communicated effectively with customers to identify needs and resolve concerns.
- Delivered expert advice on optimizing product features.
- Provided advisory assistance ensuring satisfaction for both customers and consumers.
- Maintained accurate logs of customer communications and transactions.
Sales Officer
HDFC Bank Limited
Mumbai
05.2023 - 11.2024
- Managed a portfolio of mapped customers from HDFC Bank and HDFC Ltd., ensuring excellent service delivery.
- Developed positive relationships with customers and internal teams.
- Marketed customized investment, insurance, and loan protection solutions.
- Specialized in generating leads for education loans, home loans, and health insurance.
- Managed end-to-end customer service through diligent follow-ups, ensuring timely resolution of client queries.
- Increased customer loyalty by providing timely and tailored support.
- Established solid rapport with clients, enhancing their trust and fidelity.
- Excelled in pre- and post-sales assistance, maintaining high levels of customer approval.
Tele Sales Executives
HDB Financial Services Ltd
Mumbai
08.2022 - 05.2023
- Addressed and settled client issues through effective communication.
- Expanded product reach through telephonic cross-selling.
- Customer-first approach.
- Handled database management, guaranteeing up-to-date recordkeeping.
- Enhanced average call duration through refined scripts for improved customer engagement.
- Achieved consistent target overachievement using impactful communication skills.
- Built effective partnerships with clients, leading to increased loyalty.
- Handled daily volume of 80-120 outbound and inbound calls with efficiency.
Education
BMS - Financial Management
Alkesh Dinesh Mody Institute
Kalina01.2022
HSC - Commerce
Aryan College of Art And Commerce
Maharashtra01.2019
SSC -
Little Star English High School
Mumbai01.2017
Skills
- Team Management
- Client Relationship Management
- Service Delivery Management
- Customer Service
- Rapport Building
- Market research
- Objection handling
- Customer relationship management
- Data analysis
- Performance tracking
- Effective communication
- Agile approach
- Advanced understanding of MS Office packages (Excel, PowerPoint)
- Basic computer knowledge
- Good command of MS Office
Certification
- NISM
- IRDA
Languages
- English
- Hindi
- Marathi
- Urdu
Disclaimer
All the facts stated above are correct to the best of my knowledge.
Personal Information
- Date of Birth: 11/27/00
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Awards And Acknowledgements
- Received multiple awards in insurance and loans segment
- Received Certification for Completing Hdfc Securities Bull Run contest
Timeline
Support Executive
ODeX INDIA SOLUTION PVT LTD.
02.2025 - Current
Sales Officer
HDFC Bank Limited
05.2023 - 11.2024
Tele Sales Executives
HDB Financial Services Ltd
08.2022 - 05.2023
BMS - Financial Management
Alkesh Dinesh Mody Institute
HSC - Commerce
Aryan College of Art And Commerce
SSC -
Little Star English High School
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