Arshiya Taj J S

Unisys

Bengaluru

2018.06 - Current

Provided follow-up support after resolving an issue for a customer.
Monitored customer accounts to ensure compliance with service level agreements.
Collaborated with other departments to resolve complex service issues quickly and efficiently.
Tracked progress of open cases for customers using tracking systems or databases.
Identified customer needs and provided solutions accordingly.
Ensured that all customer inquiries were addressed promptly and accurately.
Created documentation for new procedures related to service support processes.
Conducted periodic reviews of service delivery standards against SLAs.
Maintained detailed records of customer interactions in the database.
Responded to escalated complaints from customers regarding services received.
Analyzed customer data to identify trends in service requests.
Performed root cause analysis on recurring problems reported by customers.
Developed strategies to improve customer experience through better use of technology.
Documented customer feedback on product performance and usage.
Reviewed existing processes and implemented changes as needed to improve efficiency.
Resolved customer inquiries in a timely manner.
Contributed to the development of improved customer service policies and procedures.
Participated in team meetings discussing trends in customer feedback or areas needing improvement.

Summary