Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Arshiya Begum

Hyderabad

Summary

Dynamic Customer Service Representative with extensive experience at Innovative Retail Concepts Pvt Ltd, excelling in complaint resolution and CRM software utilization. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge, consistently delivering solutions that meet customer needs and foster loyalty.

Overview

3
3
Languages
3
3
years of post-secondary education
11
11
years of professional experience

Work History

Customer Service Representative

Innovative Retail Concepts Pvt Ltd
Hyderabad
01.2022 - Current
  • Resolved customer complaints through effective communication and problem-solving.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product inquiries and order placements.
  • Utilized CRM software to track customer interactions and feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Overnite Express Ltd
Hyderabad
02.2016 - 12.2018
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted customers with product inquiries and order placements.
  • Maintained product knowledge to provide accurate information to customers.
  • Processed returns and exchanges according to company policy.

Education

Bachelor of Commerce -

Dr Br Ambedkar University
Hyderabad
10.2013 - 08.2016

Good Samaritan High School
Hyderaba

Skills

  • Customer service
  • Customer relationship management
  • CRM software utilization
  • Product knowledge
  • Issue resolution
  • Product and service solutions
  • Problem solving

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1

Accomplishments

  • Top performer award in Innovative retail concepts pvt ltd

Timeline

Customer Service Representative

Innovative Retail Concepts Pvt Ltd
01.2022 - Current

Customer Service Representative

Overnite Express Ltd
02.2016 - 12.2018

Bachelor of Commerce -

Dr Br Ambedkar University
10.2013 - 08.2016

Good Samaritan High School
Arshiya Begum