Dynamic Customer Service Representative with extensive experience at Innovative Retail Concepts Pvt Ltd, excelling in complaint resolution and CRM software utilization. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge, consistently delivering solutions that meet customer needs and foster loyalty.
Overview
3
3
Languages
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Customer Service Representative
Innovative Retail Concepts Pvt Ltd
Hyderabad
01.2022 - Current
Resolved customer complaints through effective communication and problem-solving.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Assisted customers with product inquiries and order placements.
Utilized CRM software to track customer interactions and feedback.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Overnite Express Ltd
Hyderabad
02.2016 - 12.2018
Resolved customer complaints through effective communication and problem-solving.
Assisted customers with product inquiries and order placements.
Maintained product knowledge to provide accurate information to customers.
Processed returns and exchanges according to company policy.
Education
Bachelor of Commerce -
Dr Br Ambedkar University
Hyderabad
10.2013 - 08.2016
Good Samaritan High School
Hyderaba
Skills
Customer service
Customer relationship management
CRM software utilization
Product knowledge
Issue resolution
Product and service solutions
Problem solving
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Accomplishments
Top performer award in Innovative retail concepts pvt ltd