Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arshjot Singh

New Delhi

Summary

Dynamic Senior Executive at Info Edge India Ltd with a proven track record in client relationship management and strategic account oversight. Expert in contract negotiation and performance analysis, I excel in fostering loyalty and satisfaction through tailored solutions and effective communication, driving customer retention and operational excellence.

Overview

3
3
years of professional experience

Work History

Senior Executive

Info Edge India Ltd
New Delhi
06.2024 - Current
  • Cultivated strong client relationships through regular communication and engagement.
  • Identified client needs and provided tailored solutions to enhance satisfaction.
  • Coordinated account management activities to ensure timely service delivery.
  • Collaborated with internal teams to resolve client issues effectively.
  • Maintained accurate records of client interactions and transactions using CRM systems.
  • Assisted clients with onboarding processes to facilitate smooth transitions.
  • Educated clients on product offerings to promote understanding and usage.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
  • Developed strategies to attract new customers while retaining existing ones.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Generated reports regarding customer interactions, performance metrics, and revenue goals.
  • Provided training sessions for colleagues on best practices.
  • Coordinated with product development teams to design services that meet client needs.
  • Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
  • Developed and executed strategies for customer retention and acquisition.

Assistant Manager

Family Restaurant
New Delhi
03.2022 - Current
  • Oversaw daily operations to ensure smooth workflow and team efficiency.
  • Managed team schedules to optimize resource allocation and coverage.
  • Facilitated communication between departments to improve collaboration and process flow.
  • Implemented quality control measures to maintain high standards in service delivery.
  • Coordinated project timelines to meet deadlines and align with strategic goals.
  • Resolved conflicts among team members to foster a positive work environment.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed inventory levels to ensure optimal stock availability and accuracy.
  • Coordinated with suppliers to maintain timely delivery of goods and materials.
  • Utilized inventory management software to track stock movements and discrepancies.
  • Processed customer transactions efficiently and accurately at a busy retail environment.
  • Managed cash register operations to ensure smooth daily financial activities.
  • Assisted customers with product inquiries and offered recommendations for purchases.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated POS system to receive payment by cash, check and credit card.

Education

Bachelor of Computer Applications - Computer And Information Sciences

GGSIP University
New Delhi
04-2024

12th CBSE - Commerce With Maths

Jaspal Kaur Public School
New Delhi
03-2021

Skills

  • Client relationship management
  • Strategic account oversight
  • Performance analysis
  • Contract negotiation
  • CRM utilization
  • Team leadership
  • Conflict resolution
  • Customer retention
  • Decision making
  • Active listening
  • Effective communication
  • Analytical thinking

Timeline

Senior Executive

Info Edge India Ltd
06.2024 - Current

Assistant Manager

Family Restaurant
03.2022 - Current

Bachelor of Computer Applications - Computer And Information Sciences

GGSIP University

12th CBSE - Commerce With Maths

Jaspal Kaur Public School
Arshjot Singh