Arshjot Singh
New Delhi
Summary
Dynamic Senior Executive at Info Edge India Ltd with a proven track record in client relationship management and strategic account oversight. Expert in contract negotiation and performance analysis, I excel in fostering loyalty and satisfaction through tailored solutions and effective communication, driving customer retention and operational excellence.
Overview
3
3
years of professional experience
Work History
Senior Executive
Info Edge India Ltd
New Delhi
06.2024 - Current
- Cultivated strong client relationships through regular communication and engagement.
- Identified client needs and provided tailored solutions to enhance satisfaction.
- Coordinated account management activities to ensure timely service delivery.
- Collaborated with internal teams to resolve client issues effectively.
- Maintained accurate records of client interactions and transactions using CRM systems.
- Assisted clients with onboarding processes to facilitate smooth transitions.
- Educated clients on product offerings to promote understanding and usage.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Provided training sessions for colleagues on best practices.
- Coordinated with product development teams to design services that meet client needs.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Developed and executed strategies for customer retention and acquisition.
Assistant Manager
Family Restaurant
New Delhi
03.2022 - Current
- Oversaw daily operations to ensure smooth workflow and team efficiency.
- Managed team schedules to optimize resource allocation and coverage.
- Facilitated communication between departments to improve collaboration and process flow.
- Implemented quality control measures to maintain high standards in service delivery.
- Coordinated project timelines to meet deadlines and align with strategic goals.
- Resolved conflicts among team members to foster a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to ensure optimal stock availability and accuracy.
- Coordinated with suppliers to maintain timely delivery of goods and materials.
- Utilized inventory management software to track stock movements and discrepancies.
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Managed cash register operations to ensure smooth daily financial activities.
- Assisted customers with product inquiries and offered recommendations for purchases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated POS system to receive payment by cash, check and credit card.
Education
Bachelor of Computer Applications - Computer And Information Sciences
GGSIP University
New Delhi04-2024
12th CBSE - Commerce With Maths
Jaspal Kaur Public School
New Delhi03-2021
Skills
- Client relationship management
- Strategic account oversight
- Performance analysis
- Contract negotiation
- CRM utilization
- Team leadership
- Conflict resolution
- Customer retention
- Decision making
- Active listening
- Effective communication
- Analytical thinking
Timeline
Senior Executive
Info Edge India Ltd
06.2024 - Current
Assistant Manager
Family Restaurant
03.2022 - Current
Bachelor of Computer Applications - Computer And Information Sciences
GGSIP University
12th CBSE - Commerce With Maths
Jaspal Kaur Public School
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