ARSHJOT SINGH MATHARU
Mobile Security Supervisor
Chandigarh
Summary
Experienced Security & Logistic Operations Supervisor with 7+ years of leadership in mobile patrol, site security teams, and truck dispatch operations. Skilled in coordinating security staff, managing schedules, dispatching field units and drivers, and ensuring safety and legal compliance. Proficient in industry-standard scheduling and dispatch software (Win-team, GKSED, Dock Scheduler) and adept at leveraging AI-supported workforce tools for optimal operations. Strong track record in HR recruitment, staff training, incident response, and maintaining client satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
LCBO Mobile Patrol Supervisor
GardaWorld Protective Services
09.2024 - 06.2025
- Managed 100+ security staff across shifts, reducing overtime by 15% through schedule optimization.
- Optimized shift schedules to reduce overtime costs.
- Conducted investigations, first aid, and emergency support during incidents.
- Led a training program for new staff.
Portfolio Scheduler
GardaWorld Protective Services
05.2024 - 08.2024
- Coordinated 100+ shifts weekly, resolved timesheet errors, and improved scheduling accuracy by 25%.
- Handled client concerns and developed effective conflict-resolution protocols.
- Produced detailed operational reports for executive review.
Mobile Security Patrol Manager
GardaWorld Protective Services
05.2023 - 04.2024
- Oversaw mobile patrol coverage for 50+ client sites.
- Conducted performance reviews, coached underperforming staff, and reduced incident reports by 20%.
- Managed hiring cycle: shortlisting, interviewing, onboarding, and compliance training.
Mobile Patrol Supervisor
GardaWorld Protective Services
09.2022 - 04.2024
- Supervised 20+ site security operatives, ensuring compliance with company policies and client requirements.
- Trained and coached staff on security protocols, site duties, and professional conduct.
- Streamlined reporting processes, ensuring accurate documentation of patrol activities and incident reports.
- Created a positive work environment that encouraged high morale among team members, leading to reduced turnover rates and improved overall performance 50%.
Mobile Patrol Operative
GardaWorld Security Services
07.2022 - 09.2022
- Conducted a thorough interior and exterior building patrol according to the 50+ client's requirements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Performed mobile surveillance to ensure safety and detect suspicious activities.
Supervisor – Lead Hand
First Canadian Place
01.2021 - 07.2022
- Resolved over 95% of client inquiries within 24 hours, leading to a 15% improvement in customer satisfaction scores across high-security accounts.
- Supervised and motivated teams of 20 or more personnel in security and dispatch roles, optimizing workflows that led to a 20% reduction in scheduling conflicts and improved task execution timelines.
- Managed day-to-day operations across 30+ patrol sites and dispatch units, ensuring 100% shift coverage, and compliance with client SLAs and internal SOPs.
Security Operations Centre
First Canadian Place
02.2021 - 07.2022
- Conducted daily patrols across more than three sites, monitoring activities, and documenting over one hundred incident reports and memos monthly, contributing to rapid response and preventive action.
- Secured premises and protected 20+ on-site personnel by inspecting 20+ access points and monitoring CCTV systems with 60+ cameras, reducing unauthorized entries by 30% over six months.
- Maintained and monitored building systems and equipment valued at ₹50L+, ensuring 100% uptime and adherence to safety protocols, resulting in zero safety violations during audits.
Security and Logistic Associate
Candian Tire Corporation
04.2019 - 02.2021
- Handled driver scheduling for 30+ drivers, dock booking, trailer assignments, and load planning using Dock Scheduler platforms to ensure smooth logistics and on-time dispatch.
- Maintained real-time communication across 4+ teams, including mobile units, control room, and dispatch office, ensuring 100% site coverage and reducing delivery delays by 25%.
- Monitored the status of 40+ vehicles and trailers via GPS and dispatch systems, swiftly resolving route issues and keeping stakeholders updated to minimize downtime.
- Prepared and verified daily load paperwork, maintained accurate dispatch/security logs, and tracked driver hours for compliance with legal and company policies.
- Responded to emergency alarms and urgent load requests, drafted detailed incident reports, and analyzed route and scheduling data to improve operational efficiency by 15%.
Security Guard
GardaWorld Protective Services
07.2018 - 04.2019
- Patrolled 5+ commercial and residential properties daily, monitored CCTV systems (40+ cameras), and inspected buildings and access points to secure premises and protect 100+ personnel and visitors.
- Maintained a safe and compliant environment through proactive surveillance, real-time incident response, and continuous communication with control centers and onsite staff.
- Verified identification and credentials for 200+ daily facility entries/exits, effectively eliminating unauthorized access and enhancing overall site security by 30%.
Security Guard
Paragon Security Services
10.2017 - 07.2018
- Conducted routine patrols across 5+ sites via vehicle, bicycle, and foot, monitoring activities, and preparing daily incident reports and memos to document findings and maintain accountability.
- Responded swiftly to on-site incidents, assessed active situations, and implemented appropriate security protocols to mitigate risks, and ensure staff safety.
- Maintained high visibility and vigilance during patrols, helping to reduce unauthorized activities by 20%, and improving incident response times by 35%.
Education
Post Graduate Diploma - Business Management
Sheridan College
Brampton, ON08-2019
Skills
- Management of security operations
- HR recruitment proficiency
- Team leadership
- Knowledge of legal compliance
- Resource allocation planning
- Workforce automation expertise
Certification
The Ontario Human Rights Code and AODA (2023-03-01)
Timeline
LCBO Mobile Patrol Supervisor
GardaWorld Protective Services
09.2024 - 06.2025
Portfolio Scheduler
GardaWorld Protective Services
05.2024 - 08.2024
Mobile Security Patrol Manager
GardaWorld Protective Services
05.2023 - 04.2024
Mobile Patrol Supervisor
GardaWorld Protective Services
09.2022 - 04.2024
Mobile Patrol Operative
GardaWorld Security Services
07.2022 - 09.2022
Security Operations Centre
First Canadian Place
02.2021 - 07.2022
Supervisor – Lead Hand
First Canadian Place
01.2021 - 07.2022
Security and Logistic Associate
Candian Tire Corporation
04.2019 - 02.2021
Security Guard
GardaWorld Protective Services
07.2018 - 04.2019
Security Guard
Paragon Security Services
10.2017 - 07.2018
Post Graduate Diploma - Business Management
Sheridan College
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