Arsh Wasim Raza
Banglore
Summary
Dynamic professional with a proven track record at Nobroker Technology Solution Pvt Ltd, excelling in billing resolution and customer relationship management. Adept at team coordination and implementing sales strategies, I consistently exceeded service goals while enhancing customer satisfaction. My strong communication skills and analytical abilities drive process improvements and foster positive client interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Leader
Nobroker Technology Solution Pvt Ltd
Bangalore
09.2021 - Current
- Collaborated with other departments to resolve customer issues in a timely manner.
- Assigned tasks according to individual abilities and strengths of employees.
- Coordinated all infantry logistics including locations, communications, and camouflaging.
- Developed and implemented unit goals, objectives, policies, and procedures.
- Evaluated employee performance against established metrics and provided feedback accordingly.
- Conducted regular meetings with staff members to review progress and discuss challenges.
- Monitored team performance to identify areas for improvement.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted in resolving complex billing issues that required coordination across multiple departments.
- Reviewed customer orders for accuracy and completeness, ensuring compliance with company policies.
- Matched orders with invoices and recorded required information.
Business Development Executive
Byju's
Bangalore
07.2022 - 08.2025
- Assessed customer needs to provide assistance and information on product features.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided personalized service to build relationships with customers.
Assistant Accountant
HARSIDDHI INFRASTRUCTURE
Gujrat,Bharuch
02.2020 - 12.2020
- Supported accounts payable and accounts receivable functions.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Assisted in month-end and year-end closing processes.
- Posted financial data in Excel spreadsheets and managed inventory.
- Reconciled bank statements and resolved discrepancies in a timely manner.
- Conducted regular audits of financial transactions to ensure accuracy.
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
Order to Cash Analyst
ASCENT ELECTRIFICATION ENGINEERS
Gujrat,Bharuch
08.2018 - 03.2019
- Received and recorded cash, checks and transfers.
- Assisted in resolving complex billing issues that required coordination across multiple departments.
- Monitored loans and accounts payable to confirm payments are current.
- Matched orders with invoices and recorded required information.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Investigated root causes of invoice errors and took appropriate corrective action.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
- Developed and implemented process improvements to reduce the time between order entry and cash receipt.
- Performed financial calculations for amounts due, interest charges and balances.
- Analyzed customer accounts to identify payment discrepancies and develop action plans.
- Maintained records of all transactions within the Order-to-Cash system including sales orders, invoices, credits and debits memos.
- Handled accounts payable and receivable, including invoicing and payment processing.
Education
Bachelor Of Commerce (B.com) -
Rabindra Nath Tagore University
BhopalMBA -
RKDF University
BhopalSkills
- Billing resolution
- Order management
- Customer relationship management
- Communication skills
- Team coordination
- Service upselling
- Sales strategy
Certification
- NEBOSH
- Certified Associate in Project Management
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Business Development Executive
Byju's
07.2022 - 08.2025
Unit Leader
Nobroker Technology Solution Pvt Ltd
09.2021 - Current
Assistant Accountant
HARSIDDHI INFRASTRUCTURE
02.2020 - 12.2020
Order to Cash Analyst
ASCENT ELECTRIFICATION ENGINEERS
08.2018 - 03.2019
Bachelor Of Commerce (B.com) -
Rabindra Nath Tagore University
MBA -
RKDF University
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