Sourav Mukherjee

A results-driven software engineer with a proven track record of delivering impactful IT solutions and enhancing operational efficiency. Skilled in infrastructure management, cloud-based system upgrades, and implementing secure network solutions. Adept at reducing bounce rates, boosting customer engagement, and creating robust workflows.

Key Responsibilities:

• Website Development: Designed and implemented responsive websites, increasing customer engagement by 70% and significantly reducing bounce rates.
• IT Infrastructure Management: Deployed GLPI open-source software to manage IT assets worth approximately ₹3.8 crore.
• Cloud System Upgrades: Migrated from a Linux-based Roundcube mail system to a cloud-based Microsoft Exchange platform for enhanced integration and user experience.
• Active Directory Implementation: Set up Azure Active Directory to unify IT infrastructure and domain management across branch offices.
• Network Security: Installed FortiGate and MikroTik firewalls to establish secure IPSec VPN connections and protect internal virtual networks (VPC).
• Remote Work Enablement: Enabled SSL-VPN capabilities to facilitate secure remote working for employees.
• Workflow Automation: Utilized OS Ticket, an open-source ticketing system, to streamline IT operations and workflows.
• Process Optimization: Developed standard operating procedures (SOPs) for IT operations at branch offices, ensuring seamless IT management and operational consistency.

• Worked on Hotel website as a Part of the Design and Development team.
• Had the chance to work on the frontend of this project.
• Worked with CSS, HTML, JavaScript and Bootstrap.
• Work with Deployment Pipeline using GIT.