Summary
Overview
Work History
Education
Skills
References
STRENGTH
Timeline
Hi, I’m

ARTATRANA BEHERA

Technical Support Advisor
Ganjam
ARTATRANA BEHERA

Summary

Technical support specialist with 4 years 9 months years of experience in Windows systems, basics of Hardware troubleshooting and providing tech support for computer systems, software programs, hardware, and new feature upgrades to customers is looking for a similar role and position in a progressive organization.

Results-driven technical support specialist prepared for senior responsibilities. Adept at diagnosing and resolving complex technical issues, with strong focus on customer satisfaction and operational efficiency. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, software support, and network management, with reputation for clear communication and problem-solving.

Overview

5
years of professional experience

Work History

JoulestoWatts Business Solutions Pvt Ltd
Bengaluru

Senior Technical Support Representative
06.2025 - Current

Job overview

  • Managed a high-volume mailbox, efficiently handling an average of [Number, e.g., 50-70] customer inquiries daily regarding Lenovo products, warranties, and service requests via email.
  • Resolved complex technical issues related to Lenovo hardware (laptops, desktops, tablets) and software configurations, utilizing strong problem-solving skills and internal knowledge bases.
  • Maintained detailed and accurate customer records in the CRM system (e.g., Salesforce, Microsoft Dynamics) to track interactions, manage open cases, and ensure seamless follow-up.
  • Achieved and consistently surpassed key performance metrics (KPIs), including average response time (ART) and customer satisfaction (CSAT) scores of over [Percentage, e.g., 90%].
  • Collaborated cross-functionally with repair teams, logistics, and sales departments to escalate unresolved issues and provide comprehensive solutions within established Service Level Agreements (SLAs).
  • Proactively identified customer pain points and shared feedback with management and product development teams, contributing to process improvements and enhanced service delivery.
  • Technical Proficiency: CRM Software (e.g., Salesforce, Zendesk), Microsoft Office Suite, Windows/Chrome OS troubleshooting, Hardware/Software Diagnosis
  • Core Competencies: Written Communication, Problem-Solving, Conflict Resolution, Time Management, Attention to Detail, Empathy, Customer Relationship Management

Concentrix Service India Private limited
Bengaluru

Technical Support Advisor
03.2021 - 06.2025

Job overview

  • Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
  • Utilized all available resources to research and solve various troubleshooting situations.
  • Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.

Education

KMB College of Engineering And Technology
Bhubaneswar

Bachelor of Technology from mechanical engineering
01.2019

University Overview

under Biju Patnaik University of Technology.

Council OF Higher Secondary Education Board
Odisha

Intermediate from science stream
01.2014

University Overview

Board of Secondary Education
Odisha

10th Education
01.2012

University Overview

Skills

Window Troubleshooting

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References

References
LINKEDIN: https://www.linkedin.com/in/artatrana-behera-302a441a8

STRENGTH

STRENGTH
  • Friendly Nature
  • Team player
  • Quick learner

Timeline

Senior Technical Support Representative
JoulestoWatts Business Solutions Pvt Ltd
06.2025 - Current
Technical Support Advisor
Concentrix Service India Private limited
03.2021 - 06.2025
Council OF Higher Secondary Education Board
Intermediate from science stream
Board of Secondary Education
10th Education
KMB College of Engineering And Technology
Bachelor of Technology from mechanical engineering
ARTATRANA BEHERATechnical Support Advisor