ARTHI M
Puducherry
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Westpac banking
Chennai
01.2022 - Current
- Worked for one of the leading banking project in Australia
- Analyzed the business requirement and proposed future state solution to the client for Business process improvement (BPI)
- Created Estimation document , release board, implementation instruction document for deployment
- Good understanding in databases and experience in writing SQL queries.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Assisted in developing strategies for improving customer service operations efficiency.
- Worked closely with clients to ensure their satisfaction with the delivered product or service.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Maintained or updated business intelligence tools, databases or dashboards.
Technical Business Analyst
Ahold Delhaize
Chennai
09.2019 - 12.2021
- Worked in n agile Scrum and waterfall environment for Netherland based Retail project, thereby actively participated in the joint applications requirement sessions and workshop with business stakeholders and cross functional Teams
- Domain knowledge in Stores sales, ordering process, returns and promotional items.
- Very good understanding of project management and software development life cycle
- Worked in JIRA and confluence for writing user stories, prioritizing the backlog and used kanban board to track progress of project
- Facilitated weekly meetings and communicated detailed status report of the project and timelines to ensure they meet stakeholder expectation
- Collaborated with cross-functional teams such as developers, project managers, quality assurance, and others throughout the software development lifecycle.
- Documented meeting minutes outlining decisions made during sessions.
- Troubleshot and resolved problems with programs and systems.
- Developed and updated SOPs for key functions and features of each system.
System Engineer
TATA CONSULTANCY SERVICES
Chennai
10.2017 - 08.2019
- Designed and implemented SQL automated application as a part of continual service improvement thereby minimizing the manual effort and increase productivity
- Good understanding of user Acceptance Testing
- Expertise in Control M job analysis and fixing the error
- Used service now as a incident management tool to support the day to day operation of business applications and resolution of critical incidents
- Monitored server performance metrics such as CPU utilization, memory usage using various tools.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Education
MBA - Human Resources Management
Pondicherry University
Pondicherry03-2022
BACHELOR OF TECHNOLOGY - Computer Engineering
Manakula Vinagayar Institute of Technology
Pondicherry04-2017
SSC -
Sri Sankara Vidyalaya Matriculation
PondicherrySTANDARD XII / H.S.C. -
Vivekanandha Higher Secondary School
Pondicherry Skills
- Microsoft Office Suite
- Staff Management
- Technical Writing
- Microsoft Powerpoint
- KPI Tracking
- Requirements Gathering
Certification
- Process : ITIL Foundation certification
- Oracle certified Java SE6 programmer
Competency
- E0, Enterprise Security Management, Process Security Management, Software Security
- E0, Banking & Financial Services, Commercial Banking Global Investigations, Payments
- E0, Enterprise Methodologies, Agile Way of Working, Agile
- E0, Programming Language, Script Programming, Unix Shell Scripting and text processing tool
Personal Information
- Father's Name: V.Murugayan
- Mother's Name: M.Adhilakshmi
- Date of Birth: 09/01/96
- Gender: Female
Languages
Tamil and English (read, write, speak)
Accomplishments
- Special performer Award
- One Team award from client
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Hindi
Beginner
A1
Timeline
Senior Business Analyst
Westpac banking
01.2022 - Current
Technical Business Analyst
Ahold Delhaize
09.2019 - 12.2021
System Engineer
TATA CONSULTANCY SERVICES
10.2017 - 08.2019
MBA - Human Resources Management
Pondicherry University
BACHELOR OF TECHNOLOGY - Computer Engineering
Manakula Vinagayar Institute of Technology
SSC -
Sri Sankara Vidyalaya Matriculation
STANDARD XII / H.S.C. -
Vivekanandha Higher Secondary School
- Process : ITIL Foundation Certification
- RiO : Awareness of RiO Focus Areas Foundation
- Oracle certified Java SE6 programmer
- Foundation : C++_Intermediate
- Language Skills : English Foundation
- Foundation : C++ Concepts_Foundation
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