Arthi Pari
Chennai
Summary
Dynamic Customer Service Representative with a proven track record at Isha Foundation, excelling in technical support and communication. Recognized for enhancing customer satisfaction through innovative process improvements and efficient problem resolution. Proficient in multiple languages and adept at multitasking, I consistently deliver exceptional service while maintaining detailed records for future reference.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Isha foundation
Coimbatore
06.2012 - 03.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for improving customer's experience.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Associate Remote Support Specialist
IBM
Bangalore
02.2007 - 12.2009
- Provided business critical support in UK and remote access to user and service accounts.
- Provided technical support to customers via phone and email.
- Provided guidance to junior members of the team on best practices.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Created detailed reports on system performance metrics for management review.
- Created detailed reports of all service activities for management review.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education
Masters in Information Technology -
Cauvery College, Barathidasan University
Trichy, Tamil Nadu12-2006
Bachelor in Computer Science -
Cauvery College, Barathidasan University
Trichy, Tamil Nadu12-2005
Skills
- Excellent communication skills
- Proficient in Hindi, Tamil, Telugu and English
- Technical support
- Knowledge of software languages C, C ,Java, ISP
- Database management
- Troubleshooting skills
- Multitasking Skills
- Mediation and negotiation skills
- Typing proficiency
- Reliability
Timeline
Customer Service Representative
Isha foundation
06.2012 - 03.2020
Associate Remote Support Specialist
IBM
02.2007 - 12.2009
Masters in Information Technology -
Cauvery College, Barathidasan University
Bachelor in Computer Science -
Cauvery College, Barathidasan University
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