Arti Chaudhary
New Delhi
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development, and team building within diverse industries.
Overview
22
22
years of professional experience
Work History
Operations Team Manager
Admiral Group Plc
Gurugram
07.2023 - 02.2025
- Drove measurable success in achieving fiscal objectives with focused planning and effective execution
- Streamlined sales process by aligning offerings to target audience requirements
- Handled escalated customer issues with expertise, maintaining high satisfaction levels
- Facilitated in-depth training needs analysis, recommending and implementing effective training programs tailored to individual and team needs
- Played an instrumental role in preparing team members for internal job postings
Assistant Team Manager
Admiral Group Plc
Gurugram
11.2021 - 07.2023
- Handled complex customer issues, providing solutions aligned with requirements
- Optimized team performance through targeted, process-based learning initiatives
- Led daily team meetings to communicate procedural updates and drive performance
- Enabled career advancement through tailored development plans and coaching
Customer Service Representative
Admiral Group Plc
Gurugram
09.2016 - 11.2021
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Lead Customer Care Professional
American Express
07.2013 - 04.2016
Travel Sales Consultant
Southall Travel Limited (Onkar Infotech)
Gurugram
11.2011 - 06.2013
Conceptualizer Freelance
CRI Events Pvt. Ltd
New Delhi
12.2010 - 11.2011
Conceptualizer Freelancing
New Delhi
08.2009 - 10.2010
Manager of Events
Rudram Market Development Services Pvt. Ltd
New Delhi
01.2009 - 07.2009
Event Consultant and Conceptualizer
G2Rams- Grey Worldwide
New Delhi
10.2008 - 12.2008
Product Manager -Live Events
BRILLIANT ENTERTAINMENT NETWORKS PRIVATE LIMITED
New Delhi
05.2008 - 10.2008
Project Manager -Sporting Events
The Paintball Co.
02.2007 - 04.2007
Customer Care Advisor
Blackwall Company, Straight Plc Ltd
Leeds
03.2006 - 05.2006
Customer Care Officer
Convergys
Gurugram
02.2004 - 01.2005
- Customer Service Representatives for American Express Credit Cards
Events and Promotion Manager
Carrot Promotions
New Delhi
05.2003 - 01.2004
Education
Master of Science - Events Management
Leeds Metropolitan University
Leeds, West Yorkshire, United Kingdom01.2006
Postgraduate Diploma - ADVERTISING and MARKETING COMMUNICATIONS
Wigan & Leigh College and University Centre
Wigan, United Kingdom, Wigan, United Kingdom01.2003
BACHELORS - BUSINESS ADMINISTRATION
Guru Jambheshwar University
Hissar, India, Hissar, India01.2001
GRADUATE DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
Jagan Institute of Management Studies
New Delhi, India, New Delhi, India01.2001
CBSE Board - New Delhi
St. Martin's Diocesan School
New Delhi01.1998
Skills
- Conflict resolution and problem solving
- CRM
- Sales strategy and execution
- Idea generation
- Team leadership
- Leadership excellence
- Communication efficiency
- Compliance regulation familiarity
- Performance monitoring
- Process improvement techniques
- Coaching and mentoring
- Team mentoring
- Communication
- Concept development and presentation
- Corporate Communication
- Event management and production
- People Management
- Risk assessment proficiency
- Coaching leadership
- Motivational leadership
- Attention to Detail
- Quality Assurance
- Event planning
- Logistics management
- Flexibility under pressure
- Creativity and innovation
- Venue sourcing
- Brand understanding
- Networking proficiency
- Budgeting
- Audio-Visual technical knowledge
- Fundraising techniques
- Project and event management
- Crisis management
- Special events planning
- Workflow management
- Interpersonal communication
- Event branding understanding
- Cost estimating
- Sponsorship coordination
- Staff development
- Conflict resolution
- Project management
- Performance management
- Time management
- Communication skills
- Critical thinking
Websites, Portfolios and Profiles
www.linkedin.com/in/arti-chaudhary-384bb6351
References
References available upon request.
Timeline
Operations Team Manager
Admiral Group Plc
07.2023 - 02.2025
Assistant Team Manager
Admiral Group Plc
11.2021 - 07.2023
Customer Service Representative
Admiral Group Plc
09.2016 - 11.2021
Lead Customer Care Professional
American Express
07.2013 - 04.2016
Travel Sales Consultant
Southall Travel Limited (Onkar Infotech)
11.2011 - 06.2013
Conceptualizer Freelance
CRI Events Pvt. Ltd
12.2010 - 11.2011
Conceptualizer Freelancing
08.2009 - 10.2010
Manager of Events
Rudram Market Development Services Pvt. Ltd
01.2009 - 07.2009
Event Consultant and Conceptualizer
G2Rams- Grey Worldwide
10.2008 - 12.2008
Product Manager -Live Events
BRILLIANT ENTERTAINMENT NETWORKS PRIVATE LIMITED
05.2008 - 10.2008
Project Manager -Sporting Events
The Paintball Co.
02.2007 - 04.2007
Customer Care Advisor
Blackwall Company, Straight Plc Ltd
03.2006 - 05.2006
Customer Care Officer
Convergys
02.2004 - 01.2005
Events and Promotion Manager
Carrot Promotions
05.2003 - 01.2004
Master of Science - Events Management
Leeds Metropolitan University
Postgraduate Diploma - ADVERTISING and MARKETING COMMUNICATIONS
Wigan & Leigh College and University Centre
BACHELORS - BUSINESS ADMINISTRATION
Guru Jambheshwar University
GRADUATE DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT
Jagan Institute of Management Studies
CBSE Board - New Delhi
St. Martin's Diocesan School
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