Arti Ghanshyam Mishra
Nagpur
Summary
7 years of experience in PMO.
To contribute professionally through sincere, honest and smart work and to get a secure position of responsibility, where my work skills will be valued and will lead me to the top of the career chart.
Personable and solution-focused with strong problem-solving abilities and keen aptitude for technical troubleshooting. Adept at understanding complex technical issues and proficient in identifying root causes and implementing effective solutions. Committed to delivering impactful resolutions and enhancing user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EIS_SE_HR
Persistent Systems Ltd
10.2023 - Current
- Working on manual testing for the Oracle Fusion application (PHMS) module.
- Handling all backend issues, fixing HDL Process PHMS-related technical issues.
- Parallelly, I am working on the Promotion Cycle setup, PHMS quarterly cycle setup, and Top Talent cycle setup.
- Recently, I have started working on the onboarding backend process.
- Maintaining all services desk requests (Global Helpdesk) data for
- Sending to the upper hierarchy for presentation purposes. Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting,
- providing support and guidance.
Fusion Support
Persistent Systems Ltd
06.2020 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and
- adapt to new situations.
- Managed all support-level queries related to PHMS (Assessment/Goals) and LAMS (Leave/Attendance/Bulk list).
- Closely working with HR teams and the backend team for technical issues.
- Managing all bulk tasks for quarterly cycles.
- Also tracking and highlighting for important issues with backend
Delivery Data Support
Persistent Systems Ltd
10.2018 - 06.2020
- Project 1:- Delivery Data Support
- Worked on AX manager (PM Helpdesk) from Oct 2018 to 11th June 20 in Persistent System LTD.
- Worked on Project Management as PMO-using ERP Dynamic AX to create internal investment projects, set project end date, resource end date and create indents for new joining resources.
- Manage billing through MBS like add leaves in MBS.
- Uploading purchase order for projects, update their end dates & amount.
- Marked projects RFI, Raise invoices for projects.
Education
MBA - undefined
upGrad (Chandigarh University)
01.2024
B. Com - undefined
G. S. College of Commerce and Economics
Nagpur01.2017
HSC - undefined
G. S. College of Commerce and Economics
Nagpur01.2014
SSC - undefined
Aadarsh Saraswati Sadan High School
Nagpur01.2012
Skills
- Customer support
- Cross-functional support
- Escalation procedures
- Incident management
- Software troubleshooting
- Software debugging
- Teamwork
- System administration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Remote technical support
- Decision-making
- Help desk support
- Desktop support
- Friendly and patient
- Team building
- Troubleshooting network issues
- Task prioritization
- Goal setting
Certification
- TALLY ERP9
- English Typing 30wpm,40wpm
- Hardware and Networking Course from Rooman Technologies, Nagpur
- Competitive Exams Preparation from Mahindra(Bank, SSC, PO, Railways)
- MSCIT
LNGG
English
Hindi
Marathi
Hobbies and Interests
Dancing
Disclaimer
Declaration I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Date: Place: Regards [ARTI MISHRA]
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
EIS_SE_HR
Persistent Systems Ltd
10.2023 - Current
Fusion Support
Persistent Systems Ltd
06.2020 - 10.2023
Delivery Data Support
Persistent Systems Ltd
10.2018 - 06.2020
MBA - undefined
upGrad (Chandigarh University)
B. Com - undefined
G. S. College of Commerce and Economics
HSC - undefined
G. S. College of Commerce and Economics
SSC - undefined
Aadarsh Saraswati Sadan High School