Arti Lamba
Lucknow
Summary
MBA in PGDHRM with more than14 years’ experience in Operations Profile.
To work in a challenging environment in an organization with good prospects That will help me in enhancing my skills along with the growth of the organization.
Overview
17
17
years of professional experience
Work History
GM -CUSTOMER CARE SERVICE DEPARTMENT
MARUTI SUZUKI AUTHORISED DEALER
11.2016 - Current
- Handling customer care department of 35 CCE along with 6 CCM
- Handling14 branches
- BI Reports handling (PMS LOAD GROWTH, PMS20, FREE SERVICE RETENTION, DUE VS DONE REPORT)
- Tracking of SMR AND PSF.
- DMS and CRM3 Daily managing reports
- BOT and DIGITAL leads tracking
- Current Employer: KTL Automobile Pvt Ltd
- Maruti, Lucknow
Executive Operations
Aegis Limited
04.2015 - 11.2015
- 6 months experience in Aegis as Customer relationship operations
- Worked on online software
- Previous Employer: Aegis Limited
Accounts Executive - Operations Executive
Shriram General Insurance Company Limited
06.2011 - 01.2014
- Generating and evaluating MIS for prospects & leads
- Working on Premia Software for motor vehicles policy generation and Moruba Softwares for covernotes
- Handling existing customers by providing best services, which has resulted in repeated business and referrals from the clients
- QUALITY CHECK for the general insurance proposals
- Life Insurance TR generation and cheque deposition
- IRDA handling
- Previous Employer: Shriram General Insurance Company Limited, Lucknow
Assitant Engineer - Operations Executive
Infosys Technologies Limited
07.2008 - 06.2010
- To work and to co-ordinate with a team of10 members
- To work in tools like Clarify
- To work in a Reporting team for Juniper Technologies
- Managing daily, weekly & monthly reports on the quality and quantity of the orders worked upon
- Worked for JETS team also
- Underwent NETWORKING TRAINING in MYSORE
- Previous Employer: Infosys Technologies Limited, Pune
Education
BSc - Computer Science
Jaya College Of Arts & Science, Madras University
SSLC - undefined
KV3, New Delhi
MBA (PGDHRM) - undefined
Symbiosis, Centre for Distance Learning (SCDL)
01.2009
HSC - undefined
KV INS Rajali
01.2005
Skills
- Operations management
- Organizational development
- Marketing expertise
- Staff training and development
- Business analysis
- Staff management
- Customer relations
- Data review
- Customer retention
- Goal setting
- Customer relationship management
Disclaimer
I here by declare that the details provided by me in this resume are correct and I have knowingly not omitted any information. Date:21.9.21 Place: lucknow ARTI LAMBA
Timeline
GM -CUSTOMER CARE SERVICE DEPARTMENT
MARUTI SUZUKI AUTHORISED DEALER
11.2016 - Current
Executive Operations
Aegis Limited
04.2015 - 11.2015
Accounts Executive - Operations Executive
Shriram General Insurance Company Limited
06.2011 - 01.2014
Assitant Engineer - Operations Executive
Infosys Technologies Limited
07.2008 - 06.2010
SSLC - undefined
KV3, New Delhi
MBA (PGDHRM) - undefined
Symbiosis, Centre for Distance Learning (SCDL)
HSC - undefined
KV INS Rajali
BSc - Computer Science
Jaya College Of Arts & Science, Madras University
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